LuggageWorks,

579 West High Street, Aurora, MO 65605

"True quality products and service. I'm still using a 15+ year-old Stealth, and it was missing a minor part that is inconsequential to the functioning of the bag and too small to economically sell. All it took was a call to LW and they sent the part so my bag can be perfect again. Thank you!!!"

"My bags been abused over 7 years and the most I've had to do was remove and WD40 the bearings. These bags last longer than anything else on the market for crew. I think there's some failures others have had but I've personally not experienced any. They could make them stronger by adding an additional cross bar length-wise down the sides but that's about it. The DFW store is great and I've had great support when something breaks."

"Sent my bag for repair through Crew Outfitters, Miami. Today I received my repaired bag and was absolutely amazed by the craftsmanship performed by the luggage works. It seemed like a new bag and they even fixed the small little things which were not even requested. Great work. Keep it up."

"I had my bag sent back after a refurbishment due to the handle not staying up. The staff was extremely courteous and sent a loaner and took care of the shipping and the l issue in record time!! I know they are extremely busy but they sure know how to handle customer service and exceed customer expectations! The bag is now over 15 years old and hoping for another 15!! Thanks to the team at Luggage works!"

"These used to be quality bags. I used one for 12 years and with 10 years left in my career I purchased what I thought would be my last bag. The quality is not what it used to be. Within three years all the screws had backed out repeatedly, zippers are broken and the handle will not stay up. Beyond frustrating as it's the ugliest bag on the planet but you pay for it to just work. When it doesn't work, there is no reason to waste your money on these bags anymore."