Starbucks

"Very poor customer service with Carlos today. Asked for a refund because I’d waited so long for an ice water with strawberries in it. Asking for a refund apparently set Carlos off. That level of anger toward a customer is not normal and is scary. Please do better. As a local, the location up on 76 & Forsythe is so much better."

"This Starbucks has some of the most amazing, hard-working, passionate and kind baristas I have ever had the privilege of knowing. They know how to navigate huge rushes and crowds with ease, all while producing a quality product. This store served as my third place for a long time & I hope others find the same comfort here. For these reasons I highly recommend the Starbucks on Sycamore & Main St :)"

"I went in the evening and had fast and friendly service. My coffee drink I got almost right away and waited abit till they warmed up my danish. It was delicious."

"So I spent literally over 45 minutes to rectify a simple coffee order. Called spoke with the floor supervisor who is either handicapped to not be able to make a decision or the company is just not allowed to fix a simple problem of a simple air. Order a black coffee with milk and three Splenda, $2.95. I left a dollar tip because I was impressed that they actually put the Splenda in my coffee. Normally they just hand that and let me do it myself to get in my car to find out I’ve just got black coffee, no milk no Splenda Call floor said can you please credit my account I don’t have the ability to turn around. I’m on the meeting. No there’s fix our error. Jay told me I have called 800 number which they then had to create an account for me because I don’t apparently have a Starbucks account in order for them to actually give me wait for it five dollars. I assure you I will never use Starbucks again nor will my wife"

"Absolutely ridiculous! Ordered a drink at 1:49pm, I finally went to the counter and asked for a refund at 2:39pm. Yes, when I ordered I was told it could be 25 minutes for my order. I was fine with that as I was being warned. When I approached the counter the man who took my order said oh I don't see your order so I produced my receipt with time stamp. I complained about the time and the young woman working the drive thru for snippy and said everyone is waiting 45 minutes. I have NEVER waited that long in any Starbucks, anywhere! If you don't have the staff to keep a drive thru and lobby going, shut one down!"