Firestone Complete Auto Care 10951 Shawnee Mission Parkway, Shawnee, KS 66203

"I've come here for years. They generally do good work. I'd give five stars but in my last visit the mechanic pilfered the change outta my car. I didn't care until i went to go shopping at Aldi and realized I didn't have a quarter. I ain't no snitch though so I ain't telling on the guy. So if you go here remove your change before they can."

"Sarah was able to squeeze my car in at 4pm, they close at 6pm. She accepted my willingness to wait. Tires balanced with a $24 inspection, to know & have the reassurance my car is safe to be on the road! Knowing my poor little reliable baby is NOT NEW, I was expecting the manager, Nick to give a laundry list of repairs….Nope! Way to go Firestone! EXTREMELY FRIENDLY, HELPFUL, EFFICIENT and best of all, HONEST. Thank you again Sarah, for putting up a fight against those boys to look at my car before closings time! And thank you manager for being so honest!"

"I had an appointment at 11am and checked the car in about 10:50. It took an hour and a half to get the four new tires on, I thought that was a long time. When I went to pay, the woman said a total that seemed high to me. She said she couldn't give me the print out until after I paid. After I paid, I got the print out and found that she had added Road Hazard on it. I told her I didn't want that. She said, "Are you sure, it's only like, $30". (It was $44.05). I said no. Then she said she couldn't override it but I could call later and they could do it over the phone. I called and was told I would have to come in to get the credit. Note I saw the woman take a credit card number over the phone and manually put it in the machine during my wait. I had to come in the next day to get the credit for the Road Hazard that I didn't want and never asked for."

"Terrible. Horrible. RUNNNNNNNNNN Please if you could, do not come to this location. There are many other Firestone, even Goodyear is near. I have made an appointment online and dropped off my car 9am. I waited till 1:47pm to give them a call, they said will get back to me if they find out issues. Waited again for another good 3 hours. I gave them a call again at 4:17pm (finally someone answered the phone after a few missed call). "Any updates on my car". NO they have not even started to work on my car. Ridiculous. Then I asked what's the different between make an appointment and come in without an appointment. Replied "online appointment only for drop off". It even gave me an option "afternoon" as pickup preference. Now, even if they pay me to go back. I would just stay away from this Firestone. This is a second time this Firestone has given me disappointments. PLEASE GO SOMEWHERE ELSE!!!!!!!!"

"Horrible, don't go to this particular Firestone. They lie and scam you out of money. They claimed to fix my car yet never even ordered the part until a week later. They only ordered the part because the same day I got my car and paid almost 3,000 dollars, it broke down, not even a mile from the shop. They had my car for a month and stopped answering calls. Got fed up and asked for a refund. I had to tow my car to the dealership in which they told me they took fuses and relays out of my car and didn't put back the original part. Now I have to wait 4 to 6 weeks to get my money back. I have always had good experiences with firestone and why I intrusted my car with them, but this one I say stay far away from. The management needs to change he is horrible."