O'Reilly Auto Parts

"I went into the store to get some dremmel/rotary tool bits and asked do you guys have any dremmel bits and the guy working just goes NO and I said ok and started looking as i was looking i herd one of the 2 working laugh and say that was rude. After a minute of looking i found them. Also both of them were sitting in chairs feet on something while on their phones. So once I pay he has an attitude and told me how much change I was getting back and just kinda dropped it in my hand. This is the worst customer service I’ve ever experienced."

"Not sure what has happened in the last couple of years but this store is the worst I've seen. Only helpful person is Rick and he can't do it all himself. We have a commercial account with oreillys we cannot use because the service is so bad."

"Best Customer Service I've seen in a long time"

"Called to ask about upgrading headlights to LEDs. When I asked about pricing the employee told me I'd need to come in and look. After me asking, they agreed to look up my vehicle in their system to provide pricing options. When I then asked if they installed these, they quickly replied, "no". I questioned this, I thought it was offered. After my questioning their reply, they confirmed they could install if changing the bulbs wasn't too difficult. Thanks for making my choice to switch to Auto Zone easy."

"I'm a Rideshare driver. I drive over 5,000 miles every 3 weeks. Today I went to the place I always go to to have my oil changed in Baldwin City. This time I and a problem with my window mechanism to raise and lower my front driver side window. I was given a price and the part was ordered to be delivered. When Garlin (spelling) delivered the part the box and insides were completely soaked with water. Even inside the bubble wrap. I told the O'Reilly's delivery man Garlin to take it back and also told the repair shop. He refused to. Because it was late in the day with no other places able to deliver a mechanism in a timely manner I had to drive 20 minutes each way to get another from a competitor. I called O'Reilly's and asked to speak to the manager (Kyle) told him the situation and asked what he was going to do about it? He said nothing because he had not talked to the repair shop...that's a lie I was standing right next to the repair shop man when he called O'Reilly's. Needless to say. I told the repair shop, never fix my car with parts from O'Reilly's"