Firestone Complete Auto Care 2603 West Pleasant Crossing Drive, Rogers, AR 72758

"I don't even want to give 1 star but they will not let me post unless I do, so there, you weaseled 1 star out of an extremely unhappy customer, when YOU DO NOT deserve any. There are no stars to offer because your staff at this location are incompetent!!! We've used to use Firestone for many years. We recently turned our vehicle in for an issue with the AC in the car, which after taking it to another garage for diagnosis (which apparently is far more thorough than Firestones) and all we had was a short in a plug. YOUR people just scared us and about forced us to go the FORD car lot telling us that the issue was within the ac system and that only they could not detect the problem.... Your people are extremely lazy and not as thorough as one would have hoped. I think some cleaning house needs to happen or training for your incompetent and lazy staff who just apparently don't want to do their jobs but get paid anyways... We will not be going back and we will not be recommending your services to anyone we know ever."

"Nathan has been great to work with today. They worked me in earlier than my appointment and that on a Sunday. Highly recommend."

"We took 2 of our vehicles here back in December. They charged us for rotating the tires and an alignment when we actually bought Firestone brand tires from Hibdon Tires just a few months previously along with a lifetime alignment. Firestone bought Hibdon's and is supposed to honor our purchases. I know this for a fact because my son works for Firestone in OK. He was able to help them (and me) understand the policy, and I was able to get a full refund. A 23-year-old shouldn't have to tell a manager in another state how to do his job. It just felt shady. I've sat on this for a few weeks now and wasn't going to say anything, but yesterday OUR TIRE POPPED OFF!!!! No one else has touched it since these guys back in December. The lug nuts and studs were completely gone! Thankfully I was able to keep control of the van and slowed safely to a stop, but my 82yo mother had to wait in her wheelchair on the side of the highway for a couple of hours, and now she has lost her transportation!!! I have no way to prove that no one else has touched the tires, but this Firestone in Rogers was the last place we took it for any kind of service. Very bad and shady business!"

"The most disturbing experience I have ever had. They put parts on my car that were not needed to fix the problem I took the car in for. A few weeks prior Plaza Tires had put new tires on my car that I didn't need. I came to Firestone because Plaza failed me by having poor diagnostic skills. Then Firestone basically did the same thing putting parts ( that I've found out they charged more then double the going rate) on my car that did not fix the problem. I also have a new scraping sound I didn’t have before. When I became angry for being ripped off they hung up on me. I went down there they threatened to call the police to get me out of their shop. In the end I have every right to be angry they stole from me. They are not victims for me being angry. Im the victim here. Im going to take them to court to get my money back. BEWARE DO NOT USE PLAZA OR FIRESTONE!"

"Came in to get my car serviced and the manager asked who had the maid car. My car was new and it was its first service so I was concerned what what wrong with my car. He started talking about floors and keeping them clean, I had to stop him and ask if there was anything wrong with my new car, he said no everything is great and went back to talking about the floors and customer service area. He hired me to clean for them biweekly. They have been taking care of me every since, and I have been keeping the store clean. Great bunch of people, never try to get me to purchase things I don't need and always make sure I'm taken care of."