Aspen Dental - Rogers, AR

"I initially came here for cleanings due to its location and acceptance of my insurance. I went into it knowing it wouldn't be the best. At first, it was adequate. Over time, the problems started to show. I would be rescheduled almost every appointment, which was incredibly inconvenient. Eventually, I needed to get my wisdom teeth out. They were going to charge far less than other places, which was suspicious but it seemed worth the savings to me. I prepaid the full amount at the time and waited for the appointment. The extraction was long and painful. The dentist was sloppy and caused unnecessary damage to my gums. I was in pain beyond the expected for quite a while after. After that terrible experience, along with other things, I decided to go elsewhere for cleanings. However, I received a letter the other day in the mail from a collections agency for a $30 charge that I was not informed of and that was not explained to me. The agency couldn't tell me what it was for and said I needed to talk to Aspen. Their hours are not convenient for my job, and when I do call, I am on hold until I have no time left to wait. I prepaid a fairly large sum in cash for a procedure that was a miserable experience, only to be charged an additional $30 for no discernible reason with no clear attempts to contact me to collect, which was sent to a collections agency. Overall, a pretty terrible interaction."

"I started on the path to replacing my teeth with dentures today at Aspen Dental. I was surprised by the number of other patients that were also happily using Aspen Dental. The staff worked through it all cheerfully and deliberately. The dental tech's ensured both my x-rays and impressions were top notch and verified by the doctor before proceeding. The practice manager bent over backward to give me all of the alternatives and costs, in writing. I am 70 now, and I require a lot of explanation. In all the costs were actually $300 dollars lower than quoted by other dental firms and the financing was the same as my USAA percentages. I am very happy!"

"Courteous and competent staff. I came in to get a tooth extraction. Thankfully they were open on a Saturday. The tooth was absolutely painful. The overall experience was excellent and I plan on returning. I don't know many people who like going to the dentist, but going here, it's not so bad. Everyone was so nice and knowledgeable and took the time to explain thing in detail. Thank you!"

"I am telling everyone I know never to step foot in Aspen Dental. My last visit revealed, at its best, gross incompetence, or, at its worst, attempted fraud. The dentist I saw told me I needed three new fillings, because the space in between my teeth was abnormal and would lead to cavities. She also told me I needed to get another filling replaced due to a chip. This sounded strange to me, considering I had just gone to the dentist six months prior and they said my teeth looked excellent. And was even more strange when they immediately, on the spot, carted me to the front desk before I had even gotten my teeth cleaned and tried to get me to pay hundreds of dollars ahead of scheduling an appointment to get the four fillings done. I felt uncomfortable by the intense push to get me to pay money immediately and by the dentist’s unwillingness to go over exactly what the issue was. I was so uncomfortable by all of this that I went to get a second opinion and told them what had been recommended. The new dentist looked over my teeth, laughed, and told me they had no idea what Aspen Dental had been talking about, and that my teeth looked great, I have a perfect bite, and that they most certainly would not recommend any fillings—unless I wanted the one chipped filling repaired. She said she would only recommend that if it was bothering me (it wasn’t), and then sent me on my way. All this to be said, I’m horrified by my experience with Aspen. To know this dentist would have had me undergo a dental operation I didn’t need just to make a quick buck—and that they were so adamant in pressuring me to pay right then and there. I don’t know how you can treat other people this way and still be in business. I hope this review can help someone else from spending their money on services they don’t need."

"The staff is ALWAYS very kind and thorough. They take their time and make sure things are set to go before they start. I had some teeth removed and felt absolutely NO pain the entire procedure. I had some issues with the fit of a denture on a Saturday morning before a waitressing shift and they squeezed me in to make the denture fit amazingly and without any pain! 10 out of 10 would recommend!!!!"