Williams-Sonoma 5204 West 119th Street, Leawood, KS 66209

"I visited Williams Sonoma to purchase a chef's knife and was immediately greeted by super friendly staff. Diane was friendly and personable and more than helpful in offering me advice as to which knife was best for my needs. Although the prices are high, the quality of the kitchenware is outstanding and the atmosphere of the store is warm and inviting. Would totally recommend it for any home cooks or foodies looking for new kitchen gear."

"I ordered 12 e-gift cards for my employees, to be emailed to them today. I have ordered these in the past with no problems but as of tonight, the cards had not yet been received. I called WS customer service and was told that they outsource the e-cards to an outside vendor and that I would need to speak with them. After being on hold for quite a while, I eventually reached someone at the vendor Cash Star, located in Latin America. My credit card had already been charged but there didn't seem to be any indication that without my call, the cards would be sent. The representative sent each one manually so they have now been received; however, I am extremely disappointed in and unhappy with Williams Sonoma. There was no indication on its website that another vendor was handling this purchase. And then WS was not able to help me. I will not be purchasing e-gift cards again from WS."

"Mine mine mine mine lol I’m like a kid in a candy store. I want everything in this store. Clean, well lit , great organization of stock. If you want kitchen items this is the place."

"I spent $420 on two knives, had to pay to have them gift wrapped and then they told me that it would be an hour or more. I told them I couldn't wait since I had driven from downtown, and one of the gals offered to wrap them for me, but some grumpy gray haired lady with glasses yelled at me in front of everyone and told me that was not her problem that they were the only W & S in Kansas City. I had driven that far because I wanted to shop at Williams & Sonoma for my client, but don't worry - won't be doing that again. Several of the nice gals who work there told me that she yells at them too. Not even a manager, but thinks she is!!"

"It's a fine place with a huge selection of high end kitchen essentials. It's usually very clean and well organized. Sometimes though their prices seem to be a bit steep so always check other stores or online sites to compare prices. If you want some all clad or Le Creuset pieces I highly suggest you look at Costco online first. They don't have a huge selection but the prices are much better plus you get the satisfaction of knowing that you could return a defective item years later for a full refund."