Lowe's Home Improvement

"I bought the protection plan for my washing machine! I kept my receipt 3 years and now the washing machine is not working. I called and told them my reference number, my address and my phone number, they said they wouldn’t find my protection plan! I am going to clam BBB! Don’t buy any protection plan from Lowe! Is a lie! They just want to take your money!"

"I purchased a dishwasher and they neglected to inform me at the time that it was out of stock. I waited two weeks and then finally had a scheduled delivery. They then canceled my delivery the day before. I rescheduled the install and then they canceled on me a second time. The communication with Lowes and their installers has been atrocious. I still do not have a dishwasher. I would not recommend purchasing an appliance from Lowes."

"Thinking she worked in electrical, I asked Gina F a question about a 30 amp circuit breaker. She didn’t work in electrical but was nice enough to flag down an associate. I appreciate her customer service and willingness to get involved"

"THE worst customer service experience I’ve ever had (and that’s a pretty high, or rather low, bar.) We purchased a dishwasher during the Labor Day sale. Despite being told it would be installed within 2 weeks, and multiple unproductive phone calls to, and visits back to the store to figure out when it was coming, the dishwasher was installed more than 6 weeks later. And that’s not even the worst part. The installation company wouldn’t talk to the service center, which wouldn’t talk to the store. No one took responsibility or accountability for fixing whatever issue there was. When the dishwasher was supposedly finally in stock, and the installer showed up to the store to pick up the dishwasher, the dishwasher wasn’t there. We visited the store once again, and after a half hour, the assistant manager told us that when I’d paid, the order taker put the order in wrong, and there were 3 dishwashers under our name. So, finally (rescheduled) installation day comes, and the installer tells us that Lowe’s sold me the wrong hose. He provided the correct one. When my husband returned the hose, the assistant manager blamed the installation company (which really had no reason to lie). He said he’d give us a 15% refund for the dishwasher plus the cost of the hose and promised to call the next day. Not surprisingly,, he never called back. When we went back to the store (trip 5), the assistant manager accused us of “misunderstanding” and gave us a 10% credit, telling my husband that this offer would be off the table if he didn’t leave. So we left Lowe’s … permanently. Lowe’s has lost a customer. I understand that mistakes happen. But when given multiple opportunities to make it right, Lowe’s made it even worse. We’ll be going to local hardware stores or the orange store from now on."

"Be careful using your Lowe's card on large sale items. Discovered too late today that the 5% discount is not necessarily applied to large sale items. I could have used a different card and gotten the same price plus my reward points from a different card. Disappointed in myself for not checking the ticket before leaving the store."