Gloria Jean's Coffees Independence Center Mall

"Excellent coffee hot or cold. Way cheaper and better than those pricer coffee shops on Every corner. Go check them out. Well worth the time."

"In response to the last review, I would like to add some positivity. I have been a patron of this specific location for 20 years. I have always received the best of service and the coffee is devine! The staff always are helpful and kind and work as quickly as possible even with a line out of the door. Kindness and compassion go a long way and some would do well to remember that."

"This location states it closes at 7pm on here. I drove to the mall and went in and there was a sign on the door stating ‘due to staffing issues the store would be closing at 5) mind you it was 4:40 at this point, the door was locked and the employee shook her head no at me. I called and asked why they weren’t open and the girl said her manager told her to close if there wasn’t any foot traffic..umm hello most people work until at least 4 or 5. I called the corporate office and they told me there were multiple employee on medical leave. That really has nothing to do with the customers and they might as well just close the whole location down. I will be taking my business elsewhere where they keep their doors open and don’t make excuses for the reasons they aren’t open."

"My daughter and I ordered 2 coffees, one with almond milk. The gentleman behind the counter must have misunderstood because he gave us both almond milk coffees. No problem, he said he'd remake it, but he when he did, there was no coffee in it. Just milk and caramel syrup. I know it wasn't an accident because he was pretty rude the whole time and acted put out when we asked how to scan our cash app at the counter. Unfortunately, I didn't taste the coffee until I was out in the car or I would have asked for a refund. My daughter has been to Gloria Jean's several times and has never had trouble, but based on the service and quality of the coffee, it's my last."