Dunkin' 7446 Metcalf Avenue, Overland Park, KS 66204

"I like the cold brew. The new remodel and current manager just made going in to this location a treat this morning the employees were smiling and it was a nice experience."

"Donuts tasted stale. But beyond that was the insanely rude drive thru customer service. We pulled up with kids and asked for a few minutes to order. After less than a minute she bugged me to order. When I started listing what I needed some other lady in the background cut us off rudely to say "HE NEEDS TO TELL US HOW MANY FROM THE START"....than one of our kids asked about a donut, I politely said one minute please and within twenty seconds was being rushed again. What's funny is even after I told them how many donuts, after each one the drive thru person kept asking"is that all" obviously if I tell you five donuts and I've only ordered two I'm going to order more. The employees didn't even engage at the window and rushed us. There were hardly any cars there and lobby was empty. I'm sure they are a delight at peak hours."

"We love this place and the remodel looks amazing unfortunately the service has degraded to the point that I’m not sure if I want to come back. It took 10 min for us to get 3 donuts and 30 minutes to get 2 wake-up wraps. When I asked how long it was going to take the employee had a very bad attitude and was kind of rude. If you can, drive m 10 more minutes to the next dunking Donuts! Or go to Krispy Cream!"

"Terrible! Was literally in drive thru for 45 minutes with 3 cars. I finally called and asked them to move the lady at the window to another spot if her order wasn't ready, so the rest of us could get thru. Finally got to the window and the girl blamed it on an employee who apparently walked off. So, did you all just not notice the people in the drive thru for 45 minutes? Ridiculous! Take a look at the "slop" on my bagel. Notice another blob of something that is not cream on top of the blob of cream cheese. Lost my appetite. Disgusting. And after all that wait, donut was dry as could be. I'd go to another location."

"Great Dunkin' ! We stopped by on our way to Arrowhead Stadium! Coffee was amazing as always, donuts were superb and overall anytime your at Dunkin its a good day. Not your typical KC pregame stop, but for us it's a must and the Chiefs go the W too. Can't go wrong here! ENJOY! ;)"