Panera Bread

"Ordered 2 pick two. Out of several breads. Did not inform us of an upcharge on my sandwich. Did not inform us on how Their pick two works. Husbands: $7.99. Mine was $11.18. Then the tuna sandwich on a long piece of chiabatta bread had a small scoop of tuna in the middle only leaving 1 1/2" on the ends of the sandwich With Out anything. I had to go and show them asking if it was supposed to look this way... had to get someone who spoke English to explain it to them and then gave me another scoop so at least the bread had some tuna in the bottom piece. Put mustard on mine even though I declined. Gave my husband an apple. Receipt said bread though he specifically said the chips...not a good experience. I had to give back the apple which they put back into the apple bin to give to others and then put the sandwich with the correct soups as well. Change the menu to reflect changes. LISTEN to the customer and note any changes. Make sure dining area is Clean. 8 tables dirty. Your managers Need to translate if the workers do not understand the order or the customer speaking to them. Not happy about this experience. The manager did give me some money back because the menu was not showing the prices correctly. However, this whole experience was not what we get in MO. You all are getting paid 3 times as much but the food and service went way down hill!"

"All I wanted was soup and bread, but they were out of baguettes. I pointed to a loaf of French bread right there on the counter and asked if I could have some of that, but I was told that I had to buy the whole loaf. I would have understood the shortage if I had come in near closing, but it was the height of the dinner hour. Panera should have, without being asked, provided some of the loaf on the counter as a substitute. I am tired of the decline in customer service at so many places lately, so I just left and went somewhere else. The only reason I'm giving two stars is that I didn't sample the food, and the employee was friendly."

"THERE IS ABSOLUTELY NO BETTER PANERA IN KC, even the new location opened in Lenexa at the new city center is trash compared to this one. 110% amazing love this location and love the friendly faces and smiles! Everyone’s so wonderful here, very quiet and nice in the mornings!"

"Food is consistent for Panera. The dine-in experience is hit or miss. Great to eat outside in the back courtyard when it's nice, but the chairs are … worn. Inside the scent sometimes is weird, it's a little dark, and the restrooms can be rough. The staff have always been really nice, and the convenience of ordering at the kiosks and picking up online orders to go is very convenient."

"A pretty typical location except that there seems to be an issue with the AC system because there are several portable units set up. The staff was very friendly and the food, though it took a little while, was great. There was a good selection of bakery items—this was especially nice because some locations seem to run low in the afternoon."