Tropical Smoothie Cafe 15933 Antioch Road, Overland Park, KS 66223

"All I can say is so disappointing….. my daughter and I sat in the drive through NO OTHER CARS and nobody in the store… waited in the drive through for 20 minutes nobody ever came on to take our order… tried calling to make sure they were open and all the employees were inside messing around and didn’t even acknowledge me when we drove by the window to finally leave. The service here is actually horrible. Never coming back."

"We LOVE Tropical Smoothie in our hometown but we were very displeased with the service we received at this location. Order process was very slow and painful. Mistakes were made. Sandwiches were slow to be made and not all were cut or made properly. Smoothies were not fully blended. The prompt service we normally receive tool well more than 2x as long. Overall food was good. Employees need to be properly trained and managed. Obviously there is a lack of leadership. Based on other negative reviews the only response will be to visit the website and complete the contact form. I’m not interested in further investing my time to solve YOUR issues. Spend your TIME properly training staff. I’ve already spent too much time waiting for food and writing this review."

"My children and I used to always go this store, almost three times a week. Unfortunately, their service quality has significantly declined in recent months. I’m unsure about the cause, but the staff no longer seems welcoming – they answer questions sarcastically, and the service has become painfully slow. The most frustrating aspect is their insistence on receiving tips. As a result, we will be exploring other stores in the future. PLEASE don’t ask me to go to your website. Because I did and it doesn’t work. P.S., I kindly request that you reconsider having a tip option on your machine until your staff is better trained in providing exemplary customer service"

"First time visiting a Tropical Smoothie Cafe. I went through the drive thru. The menu is expansive. I chose a strawberry banana smoothie (I forget what it is called), a Cuban sandwich (absolutely delicious) with a side of Apple Slaw because they were out of chips. The girl at the drive through seemed apathetic. Must have been having a bad day. Not rude by any means, but not super friendly either. Probably shouldn't be working the window. The girl who made my sandwich and brought it to me was smiley and friendly. The food was great! The smoothie was really good, but this place gets a great rating from me because of the sandwich. The Cuban was fresh, warm and had plenty of meat and cheese in it. The flavor was perfectly balanced with the mayo, mustard and thick cut, sandwich sliced pickles. A truly satisfying sandwich! Several other sandwiches caught my eye as well, so I will definitely be back to work my way through the menu. #CulinaryAdventures #KCFoodie #ExploreYourCity #OverlandParkKS #NatApproved"