McCarthy Chrysler Dodge Jeep Ram Service Department

"It took 2-1/2 weeks to get an appointment and then they didn't even look at the vehicle until 5 hrs past the appointment time. There service advisors are overwhelmed and it feels as if the technicians cannot handle the work load. Either higher more staff or build more bays, or both."

"If you have to order parts from them because you can't get them elsewhere they charge you an EXTRA 15% on top of the cost of parts. Then they charge you an additional 3% if you use a charge card! They said this is a very recent change. Employee at window in Parts was unfriendly and does not communicate things well."

"The service department advisors were very friendly, helpful, and professional. The cost of an oil change and tire rotation were high."

"Bought RAM 3500, so far so good, will update my review if needed."

"Lower than the lowest. No care to work or talk to customers. Scheduled service and when I arrived they had no information on my scheduled service. Had to reiterate all the needed services for the vehicle. Dropped off the vehicle even a day early to ensure an on time completion. Never called me, I had to call them to see what the update was a day AFTER service should have been completed. They hadn’t even started. Gave me a list of other issues that sounded far fetched. After giving approval had to wait another day for service to start. They’re out of some fluids and also the only service provider that CAN give the service. Charged me for service that isn’t completed. Called multiple times to speak with a manager and all they do is avoid you. Find another service provider. QUICK"