COACH Outlet 1855 Village West Parkway, Kansas City, KS 66111

"Love this little store. It's also right by the Hollywood casino! Win big at both places."

"One of my favorite stores !! The workers are all so very helpful and make your shopping a great experience. Store is always super clean and picked up."

"Ordered online and waited over two weeks for my items to arrive. I needed them for travel. I jumped through their "policy" hoops for re-shipping and am told the best they can offer is 2-5 business days. These items will not arrive before I leave town. Very disappointed after 2+ hours on the phone and following their policy that I have to wait almost another business week. Will not order from the Coach Outlet again. Lesson learned."

"My girlfriend and I were out looking for a handbag for her mom. We walked into Coach and Jason helped us out so much. He was super knowledgeable about the pricing app, the products, and pretty much anything we asked about. Jason was super friendly, easy to talk to, and was much more effective(we bought the bag at Coach) than any other sales associates we talked to all weekend while we were out shopping! The store was super clean, smelled nice, and although it was a major sale weekend, everything was presented well and I noticed people continuously straightening up the shelves."

"I had to update my review due to the past experience that I had with Rosy this week at this location. My previous review was based on numerous negative experiences. However, this experience was a breath of fresh air. I believe strongly in receiving good customer service (especially when it comes to spending hundreds of dollars). Rosy at this Coach Outlet location was amazing. My husband treated me to a couple of purses. Rosy was patient, kind and professional. She walked around chatting with us and helped pick out certain colors that would match certain shoes. Thank you Rosy for providing such a positive customer service experience. You are greatly appreciated."