Firestone Complete Auto Care

"Transparency Honesty follow up and patience. It was an overall pleasing experience and I have gained trust in them and will return to this station for future service needs."

"The staff there is always so nice and yet professional! They do everything they can to accommodate us and I Ben called yesterday to tell them thank you again!"

"Visited this location,they are chronically under staffed and happy to get rid of customers, they appear to be an independently owned franchise with lots of issues, they didn't perform the required alignment or tire change. Their excuse my rack and pinion was very off, well if they had changed the heavily worn tires they would have gotten better points of reference for the alignment. This location appears to be chronically under staffed and they were just so happy to get rid of me.. oh oh they sent me an email saying I need a rack and pinion replacement and steering column work for over $2k . I know there is nothing wrong with my rack and pinion, my front wheels are of different sizes since I'm using a spare which is displacing my rack and pinion even further..and a standard alignment can't be done without tire replacements and not to mention i fixed my struts and my alignment is just horrible....long story short I fixed my Struts and I badly need an alignment only and this guy's aren't a honest repairshop... and so shop elsewhere."

"Don’t ever go here for anything. I took my truck here for an alignment and they tried to push unnecessary repairs. I just rebuilt everything under the front end of my truck and just need an alignment. They called me hours later saying they couldn’t do the alignment because the pitman arm and wheel bearings were bad. I don’t think they counted on me being a mechanic. I told them I’d take it somewhere else then and I’d be there to get it. Even if those parts were bad it doesn’t have anything to do with being able to align the truck. I picked up the truck and took it back to the shop I work at and checked it out. Pitman arm was fine and so was the wheel bearings. They are either ignorant or dishonest."

"Very un happy with fire stone on Kansas ave. I went in for an oil change. Received my truck noticed my drive way was full with oil. Popped my hood no oil cap. Checked oil no oil in the engine. THIS IS A BRAND NEW ENGINE THROUGH WARRANTY I HAVE TO GET MY OIL CHANGE DONE AT A “professional” shop. I called Firestone on Kansas ave. According to sales. Manager will get a hold of me never did That is not the bad part. The next day I decided to walk in! I started to express towards my engine as mostly any one would very upset especially after the same guy told you the manager will get of hold me but never did! Sales associate walked up to me got in my face shoved his body against mine and told me to leave as everything escalated so quick. Never go to Kansas ave Firestone the sad part is I USE TO WORK THERE! Doing the same thing the sales associate did and not once have I ever reacted in such a way! I understand and help my clients instead of kicking me out and escalating the situation"