Valvoline Instant Oil Change

"On 02/27/24 I came and got an oil change and a transmission flush, I was told that my high beam was out during the inspection of my vehicle. The gentleman that asked my information liked my micro bully puppy I had in the car with me, he petted him and everything. I called on 03/02/24 I called at 241 pm and asked if I bring my own headlight, how much would they charge me to put it in? The girl on the phone replied 12.99, I said thank you and I’ll see you soon. Sometime after 3 pm I arrived, it was before dark, not sure if the exact time. They proceed to look at my right headlight and was unsure how to put the clamp back on and looked at my left headlight and informed me that whoever changed the left one did it incorrectly but not to worry they would fix them both. Now my left headlight goes in and out and half the time won’t come on unless you tap the car. It didn’t do this before coming to valvoline. Now my right headlight you can’t see the road bc it wasn’t put in correctly, I maybe can see 1 foot in front of the car with the lights on. Fast forward to today 03/07/24 I returned to valvoline, explained what took place Saturday, the guy says not to worry he knows how to do it. Get in the bay, another guy comes and scans my car and proceeds to tell me that I don’t get serviced there or it would be in the system. That there is no ticket, my light bulb would be different if I did infact come there for service. I explained what happened again, he still proceeds to say I never came there. I pulled my call log and told them the time I called and that I came shortly after but before dark. They let me sit in the bay for 40 minutes before coming back over and saying we are reviewing the camera to see if you came in that day and what happened. I said they didn’t charge me, he asked if I knew who it was, I said no and they aren’t here right now either. After almost an hour they come back and say they still haven’t seen me on camera for Saturday and they are getting busy if I could leave the bay and park out front so they can help other people bc they are getting busy. I asked that they just call me and I can’t believe I’m being accused of lying about something so small. I can pay 12.99 or whatever that’s not an issue. The issue was how I was treated and talked too. Then my boyfriend calls to see why they were so rude and treated me the way they did? Billy proceeds to tell my boyfriend I’ve never been there before for anything and he said she was just there a few days prior and paid $300 for an oil change and a transmission flush. That they did see me on the camera as to being there and them messing with both headlights. We are more concerned about the left one that was fine until they messed with it but now why aren’t they both working properly? That it’s not my fault they didn’t create a ticket and the customer service is unacceptable. He informed my boyfriend he would be calling me back. How can you call me if you say I’ve never been there before for anything? They didn’t ask my number! I still have yet to hear from anyone and the way I was treated I won’t be going back to that location if I ever go back to valvoline period! My boyfriend services his car there too and just a few days before my oil change and flush, he did the same service for $300 oil change and transmission flush! If your unable to do the job just say that instead of messing up someone’s vehicle. I leave for work at 520 am and it’s dark and being unable to see the road is dangerous and I’ve had to Uber $44 one way to work until I had a day off to come up there thinking they would help me the correct way! I was willing to pay and everything so I don’t know why I was treated so horribly and called a liar!"

"My boy Josh always does me right! Always super informative about what my car needs but not pushy on unnecessary services. I love that I can stay in my car and how quick & efficient they work. I plan to come here with any car needs down the road!"

"I knew I should have left while I was sitting there listening to the other bay oil technician saying he spilled oil all over the engine. When it was my turn they argued with what oil I wanted to use, then then insisted I changed it out for the oil they recommended. Now my car won't accelerate over 45 mph.:::::!Update Car totaled, no help or compensation. Stay away"

"this is the second time that when i came here it was 15+ minutes before i was talked to, everyone was put ahead and talked to before me. the last time it was 3+ hours. i made eye contact with the workers many times, waved them down, rolled down my window. they went up to everyone but me. also continued to walk past me and talk to other customers. i think this is unbelievably rude!!!"