Sue Richardson Accounting

"Did my taxes with them for 2021. After dropping off all of the paperwork they asked for, I waited weeks and never heard anything. I emailed to ask if they needed anything else from me. I was told they needed proof of my husband's income. My husband is a disabled veteran, therefore his income is not reported and not taxed. They knew this, and they still asked me for his income. I told them that he did not have "income" to be reported. Weeks went by, and I never heard anything. Even though we started filing early in the year, we still ended up needing to file an extension. When I was finally able to pick up my '21 return, I expressed my concern for the horrible service I felt I had received. Ms. Sue looked over the emails I had been sending and agreed that the service I received was not standard. she offered to refund my fee for 21 and complete 22's return for free. I agreed to give them another opportunity to provide a better service. Not long after we filed, we got a letter in the mail that stated a adjustment had been made and we owed more money. We sent in the payment and were still getting notices of a payment being due. I told Ms. Sue about this letter and she told me to bring it in and she would work on it. She was able to figure out where the payment went wrong and was able to resolve the issue for me. This is the only positive thing I have to say. This year we scheduled an appointment early in the year, and Ms. Sue personally handled my return. She had all the paperwork from me that she needed by February 1, yet by the middle of March I had heard nothing about it. I emailed to see if there was any update, and once again I got no response. I sent 3-4 emails over the course of a month with no response. Finally I sent an email begging someone to respond to me. "I have never had an organization ignore me like this. Please respond as soon as possible" my email said. To which Ms. Sue replied " Sorry you are disappointed, but maybe it is because you do not understand how much work there is in a tax return...I am currently researching options to find more deductions. I do not let any return be released until I am sure there is nothing more I can do. I can only state that I know of no other organization that would deal with your returns the way I have. But, if you do not agree and want to take it elsewhere, that is certainly an option open to you. I would like to ask if you have heard from the State of MS regarding your payment that was entered in error. Did you notice that the response to that letter was out fast because I was concerned MS would levy your bank account, and although the error was not made by me, I cared enough to fix it. So, all this being said, I can quit on the return today or proceed for a few days to resolve it all. So because I stated I do not like being ignored, Ms. Sue threatened to quit working on my return!! I really did not appreciate the "you do not understand how much work there is in a tax return" comment. Obviously I don't know how much work is involved, that's why I am paying someone to do it for me!! There is also nothing stopping them from responding to my email and saying that they are still working on my return. Any update is better than silence. Then she went on to have the audacity to boast about sending a letter to the State about my payment that was entered in error. Who else would help me with that if not my tax preparer?! Yet she made it seem like she did me such a favor!! The payment was like $150, so the chances of the gvt levying my bank account was not high. Also her comment "..no other organization that would deal with your returns the way I have". What's that supposed to mean? No one else would takes weeks/ months to finish my return, while ignoring me in the process? I started on February 1, today is April 17 and my return is finally complete. They attempted to charge me $285!!! For garbage service and to have the owner to scold me. Two years of this horrible service shows me that this is how this organization operates."

"Sue Richardson Accounting has been doing my taxes for about 50 years. Sue and Howard (Rip) have always been courteous and always had my taxes done in a timely manner. You will be very pleased with them."

"File my taxes on February 11th. Did not hear anything back for 5 weeks in that time I contacted their office 4 tines 4 times I was told we will call you back tomorrow when we know something More. Finally today I was informed that they attempted to contact me February 16th and supposedly left a voicemail which I never received that my account was ready for payment so my taxes could be filed."

"I recently needed my tax return for something and while going through it I found an error and can’t seem to get my calls returned by Sue Richardson. Searching other years for info I have found several mistakes as well as my current taxes are not on file according to the State! This is quite upsetting that a CPA has made these mistakes and will not call me back timely! I’ve learned a valuable lesson and will never use this CPA again! Now I feel I need to go back and look at every year and report all errors! Not to mention have my taxes for years redone! REVIEW YOUR PAPERWORK WELL BEFORE PAYING!"

"I have been having Sue Richardson do my taxes for the past 15 years. They have always been very professional and have provided me with the best advice in sometimes difficult situations. After Katrina, they got me back $13,000 which was sorely needed. I will always take my returns to Sue."