Diabetes & Endocrine Institute: Wayne Woo, MD

"Dr. Woo is the BEST! He’s gotten me off most of my insulin AND I’ve lost 40lbs within 8 months! He’s a Godsend!"

"Very unprofessional environment, Dr Woo can be heard talking about other patients to his staff. Does not wear shoes when he presents his self to his patients. He speaks to patients as if they are beneath him. He does not explain what is going with your health, he prefers to pass out medicine and forgets he gave it to you. If I could give him a zero I would."

"If I could give this office a no star review, I would. This office does not know how to communicate with each other and the patient regarding patient care. I called the office on Friday of last week, Monday, Tuesday and today asking for the nurse to call me back and I just spoke with the nurse today. On Tuesday of this week when I called and asked for the nurse to call me back, the front desk person Ashley even said she was not sure why I have not received a call back. This morning when I called the office, I asked to speak with the office manager, and she did not come to the phone, nor has she call me back. When the nurse finally called me back, she was very defensive and spoke punitive toward me. She never took accountability for not calling me back and any miscommunication regarding the staff. Her response to me several times was "We have a lot of patients and cannot call every patient back." The nurse also stated, "I was out of the office during the times you called the office for a nurse callback." If that was a true statement, why didn't the front office communicate with me the nurse was out of the office. This office has dropped the customer service ball several times throughout this experience. Every company/business always has room and opportunity to grow their organization in a positive direction. It depends on if you want to grow and evolve. The question is, do you?"

"Dr Woo is a physician who genuinely cares about his patients. I have never met another doctor who invested so much in their practice and patients. From classes to cooking demonstrations, Dr Woo and Mrs Pat are one of a kind."

"I have been using Dr. Woo for almost a decade and I agree with the previous reviews mostly. Dr. Woo himself is ok and very knowledgeable however over the years the staff he uses has gotten exceedingly worse mainly the receptionist staff in particular who clearly hate what they are doing and are unfriendly and to almost all customers. Also, they tend to act unprofessional and laugh and chat to each other while patients are waiting to sign in or out. I now have a problem where they have begun calling in late prescriptions to the point where it takes almost 3 weeks to get it filled once its been sent to them which is major issue. At this point I believe I will look at finding another doctor with staff that cares more and presents themselves in a professional manner as I only see this office going further down the drain in the future."