Comfort Inn & Suites

"Quiet location off the highway. Decent views, plenty of places to eat in the area. Room was clean, large selection of breakfast items, and staff was extremely friendly. Even had a small but adequate gym.. This will be my rest stop in this area in the future."

"Imagine being a diamond member and after being on the road for 12 hours you book a room and your wife who has also been on the road all day arrives before you. The room was booked under your rewards account but was PREPAID with HER credit card, online (choice website) there is no option to add a second guest, no field to write notes or request. You call to let the front desk know she will be checking in with her ID and card used to book in hand. Front desk says it’s not allowed because it was booked under your accounts. You ask them to send you a form to sign for authorization, they say it is not allowed per the regional manager and your wife is shown a memo. Your wife then spends an hour on the phone with rewards support who sees that you literally have spent every night for the last three months in a choice hotel and NEVER ONCE experienced such a ridiculous policy! They eventually resolve the issue with the patient and kind front desk lady who unfortunately has an idiot for a regional manager. Then your wife finally gets to her room (110 on Feb 24) and finds pubic hair in the bathtub, hair all in the bed. She now has to lug all of her luggage back to the front desk to get a different room. She gets up to her new room on the second floor and gets to listen to a lovely steady beeping noise all night long that apparently the ice maker is making. While the front desk lady was extremely nice the rest of the experience at this hotel was a freaking nightmare. Dear regional manager, your policy of not allowing spouses to check in or provide even an authorization form is absolutely the dumbest policy I’ve ever seen in our 4 years of traveling constantly with our business. Also please ensure proper inspection of your rooms after housekeeping, it’s gross for me to see hair in the bed and pubic hair in the bathtub. The only reason why I’m giving two stars is because the woman at the front desk was very kind in how she handled everything."

"Chyna and all of the staff were really so sweet and nice. I stay here most of the time when visiting family in Duck Hill and they have renovated the hotel. I love the walk in showers and the fact that each floor has a working ice and vending machine. They have a small convenient area at the front desk, in case you need a late snack or realized you forgot your razor."

"The hotel was clean and the front desk ladies were nice. However, we were in room 228 and had NO HOT WATER! Maintenance told us to turn the sink half way on for 5-10 minutes and then turn the shower on half way for 5-10 minutes and we would have hot water. We did not. Then we were offered a vacant room to shower in before check out. Like I said I have no complaints about cleanliness and staff but we were traveling and wanted a hot shower in our room."

"The rooms are newly updated and have high ceilings and are spacious. The location is conveniently just off the highway. I just don't understand how our room didn't have RUNNING WATER and we told the front desk and the manager about this unsanitary issue and we didn't get any kind of discount or even an apology for this. We were told it was a water company problem and we weren't the only ones without water. WOW. Even a jail cell has a flushing toilet. Isn't it a health code violation to allow people to stay in rooms that don't have running water? I really liked this hotel until I witnessed how management handled a major issue with their accommodations. Stay here at your own risk and be sure to bring wet wipes!"