Redefined Day Spa

"I was very excited to support this business. I was initially happy with my lashes and the service that I received. The next day I called and emailed to let them know that I was experiencing discomfort and my eyes were swollen. I hoped that I would be able to return to have them removed but after not hearing back from anyone I ripped them from my eyes along with my own lashes. Admittedly this was not an issue that they caused but it would have been nice to have received a response to my calls and emails. I had an allergic reaction to the lashes or the glue or who knows what and had to go to the emergency room for help and to be administered a shot to bring down the reaction. As I was leaving the hospital, I received a call from one of the employees of this business, 3 days after my initial call to inquire about my issue. Later that day I received a call from the owner, Aleesia. She was less than compassionate about the ordeal and offered to reapply the lashes to which I declined. I was not going to put myself through that pain and suffering again. I then asked if I could receive another service since I did spend $115 for lashes that I wore for 1 day. She agreed to provide another service and I requested a facial. She then suggested that I pay half the price of the facial. I then asked could she comp the facial since again I did just spend $115 for lashes and also wound up in the emergency room. She agreed. Well, the day of the facial appointment I arrived a few minutes early so that she would not have to wait on me. She was working on another client and said she would be with me in a moment. I assumed she meant a few minutes at most and that she was wrapping it up with the other client since again I arrived about 5 minutes early. I sat in that waiting room for 40 minutes, clearly she was not wrapping up that other client. I left as now my time was being wasted. Aleesia called as I was driving down the street to ask why I left. Ma'am seriously I waited for 40 minutes!!! She then stated that she was behind and all of her clients have had to wait at least 40 minutes. I told her it would have been nice to know this when I arrived and I would have been able to decide if I wanted to sit there for nothing. She was so dry and again uncompassionate about this. She asked did I want to reschedule the appointment. I declined because again she gave off the impression that she didn't want to do the facial anyway and I refuse to waste another moment of my time with this woman and this place. I was so excited that I had found a lovely black, female owned business to support but I will never waste another dollar or minute with this place. Good luck if you go there, I hope your experience is better than mine was. Never once did she even offer a refund of any kind. At the very least I should have gotten my deposit back."

"Alicia did an outstanding job with my eyebrow tint!! Honestly the best my eyebrows have ever looked!! She was very friendly and overall great service!! Will definitely be a repeat client!"

"I am beyond satisfied with the service provided by TyKia. She did an amazing job on my facial. Very good communication she, informed me of each product that was used. She’s very knowledgeable and friendly. Makes you feel very relaxed and pampered! I will definitely be going back to see her."

"I went last week for their full body waxing for only $65, which included underarms, Brazilian, and legs, with Morgan and had the best experience. I’m 32 weeks pregnant and she made sure I was comfortable. The place was clean. I have no complaints! I came in with a lot of hair and she got EVERYTHING!"