Ashley Store

"Jeremiah was a true gentleman and an awesome salesman! From the moment I walked in the door, he paid attention to what I was looking for. He didn’t hover over me, he checked in with me and made sure that my concerns were addressed. He knew the details of the merchandise, which made my shopping experience even better! I knew I was not going home empty handed. So if you’re looking for something special, go visit Ashley’s and ask for Jeremiah!"

"Excellent sells person Hezekiah Robinson! Greeted us when we came in. Helped us so much. Not pushy. Ask questions. Didn’t act like he had something else to do. Picked out the right pillows. Great job! Thanks."

"Probably one of the worst experiences I have ever had was when purchasing furniture. I went into this store with the intent to buy furniture for my bedroom. When I made my decision on which bedroom set I wanted, he then advised me on my financing options. I ended up taking a 0% 24-month term with the option of 36 months after signing. He told me all I had to do was call, and they would extend the loan while keeping the 0%. However, this was not the case when I called the loan company to try and do that exact process. They informed me that if I were to extend the loan, I would incur all of the interest from the first 24 months. First red flag. Secondly, they informed me that my price included a 5-year warranty that covered absolutely everything. I even asked if it would cover pet damage from chewing or claw marks and hypothetically, if someone broke every piece of furniture with a bat, would it still be covered. He said yes, of course. So, I said great thanks. After reviewing the warranty paperwork at home, this doesn’t seem to be the case as it specifically states that pet or physical damage other than normal wear isn’t covered. I could have read it wrong, but from what it said, I’m pretty positive that’s what it meant. Second red flag. The last issue with the salesman was when he told me I had a white glove delivery, which he stated included bringing the new furniture in, removing the old furniture from the room, and assembling the new furniture. Again, this wasn’t true. When the delivery finally arrived over an hour after the arrival window, they brought my new furniture inside. I inspected the furniture and noticed that 3 of the 4 pieces I ordered had damage from shipping. Initially, I was going to refuse the items, but the drivers told me it would be easier to take the items and make a claim within 48 hours after delivery. So, I allowed them to continue. Then they refused to remove my furniture from my room and told me I didn’t pay for that service. So, I had to do that while they stood there and watched. They then proceeded to build the bed frame, asking to use my personal tools because theirs died. I was fine with this, no big deal. But after about an hour of them putting it together, they left without saying a word. They both just walked out of the house and drove away. I thought it was odd, but whatever, it was late, and I’m sure they wanted to get home. I walked into my bedroom, and the bed frame was not put together properly, with screws missing and most of them not even tightened completely. Not even the worst part since I can tighten screws myself. But the pieces were not even put together in the correct orientation. It's crazy after paying so much for this furniture from a place I thought was a reputable business; my judgment was completely wrong. So, after all this, the only thing I could do is call the warranty customer service and hope they fix it all. It’s been about 2 months, and my bed is still not fixed, and none of the other damage has been repaired. It took about 3-4 weeks for them to mail me the new hardware for the bed frame. Since it has arrived, they keep telling me they have to schedule a day to call me to schedule a day to come out and fix everything. I'm not sure why they can’t just tell me a date in the future, and I’ll make sure I’m home. But we will see how much longer this takes. I will update this review once it’s finished."

"Cayden was the employee that helped us when my wife and I needed to buy a piece of furniture over the phone. He was outstanding. He went above beyond with the transaction and helping us with our pick up destination. He made several phone calls on our behalf, and inquired with his manager for ways to work around a pick up destination concern. He called later to check if we needed help with part of the transaction and just maintained a comfortable contact with us to ensure our experience was complete. He was excellent. He represented Ashley, furniture extremely well. Mark And Robin McInnis."

"No problem with the product. The sectional I ordered is nice. But i didn’t know I couldn’t return anything after “in-house sale” apparently. The ottoman doesn’t really fit in my living room. It’s too big. But I can’t exchange it or return it. I’m stuck with it. They have lost my business."