City Nails & Spa

"I went in to get my eyebrows done. One customer was in the room but she left almost immediately after I arrived. A few other girls came in after me and they sat her in the chair while the people who do the eyebrows were in the back on their phones. They do good work, but they are very unprofessional when it comes down to getting their customers out in a timely manner. I do not understand how you can sit on your phone for thirty minutes without taking care of the customer."

"Well... I have been to this nail salon since moving to Oxford in August. I have never been treated like I was treated on 4/25/2023. I walk in, sit down, pick out a nail color, and one of the ladies that has never done my nails before does them. The man beside her was sitting there practicing on a manikin. When she finishes my nails I move to the next seat for the man to do my toenails. (I wish I had their names, but I do not.) The man is newer, as I have never seen him before. When I sit down for him to do my toenails he looks extraordinarily nervous and his hands are shaking. I just knew that he was going to cut my toe. I tried to stay as still as possible and he still cut in my toe. The cut was deep and I still hope I do not get an infection from this. I did not say anything as I should have, but my friend was very shy and I did not want to embarrass her. lol Anyway, neither the guy nor the girl apologized until I got to the register. Then the girl had a slight apology as I was paying. The guy had run away to the back and I never saw him again. ADDED: When he cut my toe all the workers were coming by and looking at how bad it was. None of them said ANYTHING to me and they all were speaking in their language. I will NEVER be back and as much as I have given this place service, I will NEVER recommend them to anyone else."

"I use to love this place and was coming here often. I came Friday and my nails were lifting by Sunday. She fixed two nails. I am showing her other nails that were lifting also. All she did was shave them down and did not use no extra acrylic or no base coat to make them match the others or to make them look shiny again. Then she stops fixing my nails in the middle of fixing it to do someone else’s. She sends a guy and he does an even worse job. Some of my nails went from coffin to almond shape and every time I tried to point it out it, he seemed like he were annoyed. I’ll never go back. The pictures is right after they were suppose to have fixed them. Just horrible. Update: Another nail just came off after them supposedly fixing them. I just got them done Friday. They were lifting by Sunday, got them fixed Monday, and now it’s Wednesday and they are still popping off."

"Today, my experience was horrible! The lady that is normally in charge is very rude! Their customer service sucks! This is normally my go-to nail salon because I love the older lady that does the pedicures, but after my experience today, it’s a NO for me! The older lady is very sweet and nice, but the ladies upfront that are actually doing nails, especially the one that always answer the phone is VERY RUDE! She only greets certain people when coming through the door. A year ago, I gave this business a 5-star, but today it’s actually below a 1. Last month, I received mixed feelings from them as well. They barely wanted to speak and they are very rude! On top of that, I’m a loyal customer! This is the worst nail shop ever especially with their bad attitudes and rudeness!!!! Never again!"

"I think the lady who did my nails was blind. I have never gotten a worse pedicure in my life. If you want pretty nails, find another place"