Waveland Pharmacy

"Not a soul in the building and still stood at the front desk for 2-5 minutes while they chatted on the phones, had whispery conversations or simply finished their work before being asked, "how can I help you" by the ONLY person in the building who was working. Customer service is NOT their priority. They advertise an on site Doctor if you're a medical cannabis patient, but he isn't on site. "He'll be in, in over a month" no explanation no "sorry for the inconvenience". And as the one lady in the group who spoke to me was explaining what I would need to bring. The manager hits her with a "just stop" to the one employee who finished filling an order to help me. As she's explaining what I will need. Then frustratedly the manager snatched a paper from a stack and shoved it at me shaking it for me to take rather than using her words. I will NEVER be in this place again. And hope that someone out there has a better experience than I did. And all I had was a simple question. "Is the doctor in?" "No and he won't be for 2 months" probably don't advertise that he's "ON SITE" if he isn't. Wasted half of my work day thinking the website told me all I need to know. Just go see him. The scrawny blonde with red sores all over her face is Jennifer, the manager."

"If I could give 0 stars, I would. Jennifer, the manager of this place, is the rudest, most miserable person I have ever had the pleasure of interacting with. After having spent a large amount of money here on multiple occasions, trying to support local, I called to ask for a reprint of a receipt that I needed to submit for business purposes. The first employee I spoke to was very kind and said that wouldn’t be any issue, but that she’d need her manager’s assistance. I thanked her for her help, and then I started having to deal with Jennifer. Within that first interaction, I immediately noticed that she did not possess an ounce of kindness or customer service. She seemed irritated during the entire call, even though I was politely asking for help on a simple matter. I asked her if she could send me a copy of the receipt, as I work 45 minutes away, and she said “No. I’d have to use my personal number and there’s no way I’m doing that.” I never asked her to use her personal phone, so I asked about email, and she loudly sighed and asked for my email address. This was around 3:00 pm. I wait for an hour, and still haven’t received the email. I call back to follow up and make sure she copied my email address correctly, and I’m told (by another employee who was kind) that Jennifer will do it “when she gets time”. I never receive an email that day. I call back the following morning and have the pleasure of speaking directly with Jennifer again, and I cannot put into words how rude, condescending, and completely unbothered she was by such a simple request. Since she said they were “very busy” and that she would not take the 2 seconds it would take to send an email (couldn’t even guarantee she would do it during her 7 hour work day), I decided to leave work and drive 45 minutes to physically obtain this receipt. When I got there, there were 4 employees working and not another soul in or near the store. The receipt was sitting on the counter, and Jennifer was sitting on her phone looking just as rude as she sounds on the phone. I am someone who values simply being a good person and taking care of your customers. For that reason, I will not be supporting this business any longer, and I hope the owner will consider hiring a manager with a heart for people or at the very least, basic customer service skills."

"Very friendly staff. Super helpful and genuinely nice. I would recommend it especially if you're tired of feeling like a number at a big chain pharmacy."

"Rudy and his staff are very professional and caring. It is independently owned and operated you get treated like family here. They go out of their way for you. Highly recommend Waveland Pharmacy. Keep up the good work."

"Lovely little hidden gem in small-town USA! Old fashioned soda shop with a pharmacy, serving lots of blue bell ice cream choices by the scoop or get a banana split made fresh right when you order. Very helpful and friendly staff at pharmacy. Only negative thing I will say is about the very old dog they let roam around the store, barking loudly at nothing. Not a dog that should greet customers. But I liked this place too much not to give 5 stars."