Enterprise Rent-A-Car

"Great customer service. Will always rent from this location."

"The absolute WORST enterprise location I have ever been to. I rent plenty, to fluctuate between gold and silver status, and this was the most uninformed group. Training is highly lacking. And John, the “manager”, this has got to be his first time in any management position. Horrible customer service all the way around. Sad to say this has left a sour enough taste in my mouth that I won’t be using enterprise again. From this one horrible location you lose a loyal customer."

"I would encourage you not to rent from this location. My insurance company made my reservation to pick up a car first thing Monday morning. After dropping my truck off at a body repair shop, this location calls and says what time are you planning to pick up your car? I said I am on the way and will be there in 5 minutes. They tell me they don't have any cars available and would be that afternoon before I could get one. I call back at 2:30. still no cars available. I call the next morning at 8:30 and they said that they did not have any cars available and had 10 people waiting. I said I had reservations a day ago and been waiting for 24 hours! So my point is reservations mean nothing here. I tried twice at the Ridgeland office and they always had people waiting and said I would have to wait at the their location 45 minutes to find out if they have any cars available. Guess they cant count how many cars they have on their lot?"

"Everyone is professional. They got me in a rental 1 day after wreck. I just can not understand how they are so slow. I was on hold over an hour. There is always only 1 person working. Don't be in a hurry when you come. Update- They would call and tell me "State Farm said they would pay for another week". Then, I have State Farm look up this and they said the rate I was being charged was double what I been told up front. I would have taken the car back WAY before then if that was the case. Better off using Turo unless your rental is paid for by someone else. Or go to the other locations."

"Attempted to pick up a rental car with a RESERVATION. Was by associates they didn’t have cars that were in rate class of that my fleet company had reserved but had other cars that cost more. All while I overheard associates tell two customers that came in after me “you’re getting a free upgrade”. Guess this is done by selective discretion. Also told not to bother trying their other locations as they didn’t have cars either. Called back later that afternoon and manager was supposed to return following morning to confirm a car available, never called. Three days after reservation and I still don’t have a car"