Legacy Medical Group-Broadway - a department of Legacy Emanuel Medical Center 1600 Northeast Broadway, Portland, OR 97232

"Don't bother. They don't take new patients and the lady on the phone cut me off before i could ask any questions. Absolutely rude"

"I am a retired RN, worked in acute care and administration and for fed review. My experience with this particular clinic has been outstanding at all levels. Even the people at the front desk are congenial and helpful, which isn’t always the case. My primary care doc is young and bright and a treasure, as is her contact person. When I leave a message for the PC I feel confident that same message gets to my PC, who calls me back if that’s my need. I have reached a point where I need assisted living and, to my surprise, a case worker from the clinic called and has been helping me with facilities in the areas I would like to live in. She is an RN and, to my surprise, went to the same school and university, though years apart. The bottom line, this is a great fit for me."

"I called to get info about this clinic since it was listed as one of the places I could go. What I got in return was a really RUDE receptionist. I also work in healthcare and there is no reason whatsoever to be so abrupt and disrespectful to other people and potential patients. I was merely inquiring whether or not this is the correct clinic since it was listed on the insurance recommendations. I was in between sentences they hung up on me. The person answering phone calls sounds like she hates her job and working with people. That is not someone you want in this field."

"The doctors and medical assistants are GREAT. (Shout out to Allison, especially!) but I have to knock off a star simply due to the office staff. It's the luck of the draw, really. I've had courteous interactions, and I've been brushed aside or ignored because someone was having a bad day. After one particular visit, I went to the counter (per my doctor's instruction) to schedule another appointment, but since it was 10 minutes prior to closing, the lady sighed, turned her back to me, and ignored me. I began to walk away and remarked that I would inform management and she quickly changed her tune, but I simply went home and scheduled myself. I've been hung up on before for calling to schedule an annual two months in advance. The person on the phone very rudely informed me that "you know you can't have another annual until November, RIGHT?" to which I replied, "yes, but I also prefer to be proactive as doctor schedules fill up quickly." *click* I see from other reviewers that this is not unusual. I get it, I too work at a medical office. Days can be long and you may not want to deal with a patient at 4:50, but this is the job, and scheduling is not the same as ordering a meal from a restaurant at the end of the night. I don't care how bad a day you are having or how unreasonable a request may seem, you do not in ANY circumstance, hang up on a patient. If that is your MO you have no business in the field. Perhaps retail is more your thing. That said, the *medical* staff is everything I could ask for and more. I don't know if the administration needs to hire more office staff to reduce workload, or simply let some of the old guard that refuses to change their ways go, but if you can deal with a few grumpy old folks seemingly impervious to reprimand, this is a great office (once you leave the waiting room)."

"I decided not to go there based on their horrid phone etiquette. I was hung up on, twice. They are always very curt and there is no warmth at all. I tried to establish care there. After keeping me on the phone for 20 minutes, they informed me the doctor I was calling about was not taking new patients. When I called to cancel an appointment, they asked when I'd like to reschedule for. I responded "oh, no rescheduling, just need to cancel it" They simply hung up on me at that point. No goodbye, no "Okay, got it". Just hung up. I'd steer clear of them if at all possible."