Oregon Outpatient Surgery Center

"Oregon Outpatient Surgery Center used OutcomeMD to measure my symptoms before and during my treatment. My Knee Symptom Score was 33 before surgery and my score has improved to 71 so far! Thank you Oregon Outpatient Surgery Center and Dr. EDELSON for helping me get such a great outcome!"

"I had surgery here in Sept 2023 and the process day of was good. Check in was easy and staff was pretty nice. I was discharged pretty quickly post-surgery though which was a bit odd to me. They require you to pre-pay an inflated estimate for your procedure. I also had an issue with getting my insurance company to approve the charges which was strange to me as I have had the same insurance for 8 years, had multiple surgeries the last 3 years and have never had an issue. The supporting assistant, surgeon and anesthesia which all bill on their own processed without error, but it took me MONTHS battling insurance and trying to get help from OR Surgery center to get this processed. Every time I call the billing department they are rude as heck and annoyed to speak with you. Meanwhile, my insurance company keeps rejecting it because they are sending statements that show blank or unable to be opened. I wound up having to self submit with my insurance for the first time ever and it took until Feb 2024 to get this paid. During the battle, my insurance company called the surgery center multiple times to request them to not bill me $300 a month while they sorted out payment, and the surgery center would agree with the insurance rep every time, but they continued to charge me anyway, while I was out of work on short term leave. I also had one of the RUDEST people speak to my rep that was assigned to my case from my insurance company and myself 3 months in of trying to solve this. She spoke down to her, acted like she was doing us a favor, couldn't give us a clear timeline of when they would be able to resend the bill, only offered to mail it (even though when I called again and got someone different they confirmed they can digitally send it too), and was irritated we asked any questions at all. The day of will go fine, but the months and months of calling them to try to resolve any issues makes it not worth it! They also included a code on my super bill that the anesthesiologist had already billed for which seems shady to me. The front desk staff and the nurses working were kind and helpful, but the department that helps you after.....RUNNN."

"I had a wonderful hand surgery here. Everyone was kind and treated me with respect. The entire process from check in to check out was efficient. I would definitely get outpatient surgery here again."

"I have now had both my knees replaced by Dr Murphy. The outcome has been excellent. The pain I was experiencing pre surgery is completely gone. Dr. Murphy has done a wonderful job at giving me pain free mobility."

"Dr. Schroeder is great! Super nice. My ankle is most definitely in better shape now than it was before surgery. A better outcome than I even thought possible :)"