KAY Jewelers

"I have had nothing but a wonderful experience with Kay Jewelers. They helped me design and put together a replacement wedding ring. They helped me fit my budget and were very clear about their pricing. Everyone that I worked with on this, Kate and Coriel, were so nice! Thank you!"

"They completely dropped the ball. I'll give them 2 stars because they actually did a great job at resizing my ring and polishing it. But they told me when I dropped it off that it would take about 3 weeks to get finished. Then they'd email me once it was ready to pick up. I asked them, "can you call me also? I don't check emails too often and I could miss it." They said yes and circled my number on the order ticket and wrote "call when finished". Well, two while months goes by and I got no email, no phone call, nothing. I finally called and sure enough, it had been done and sitting their waiting for over a month. But they never notified me about that. You'd think that if somebody didn't come up pick up their expensive jewelry they'd reach out and contact those people. But nope. They just let it sit there. Really bad customer service on an otherwise great job. Too bad, because their work is impeccable. But they need to work more on fixing their protocall for service work when it comes back and training their staff."

"Suma is so warm and lovely! I was nervous to pick out the right band for my wedding and she helped me find the perfect addition to my engagement ring! She truly cared for my fiance and I, and wanted to help us find the best fit for our wedding sets! I will absolutely come back to Kay Jewelers because of this interaction!"

"DEADLY INTEREST RATE CREDIT CARD Be aware of your contract terms and timelines. I was charged $521 for one month in interest for the full amount I borrowed 2 years ago, when my statement balance was less than $400 at the time. It's not what you owe; it's what you borrowed in the first place. If you go paperless, you will not be notified of when your promotional period ends and the full amount is due, with all interest being charged."

"This store and staff are the best! We worked with Blanca who was one of the best sales associates I've ever worked with. She was knowledgeable and patient and helpful beyond words. The ring we got for my wife was perfect. Blanca even answered texts and went out of her way on her time off and vacation. That's is customer service that you don't find much anymore. If you need or have jewelry needs, I recommend this Kay's store at Washington Square Mall. You won't be disappointed. Ask for Blanca, but all the staff and manager are top notch. Thank you Blanca.....you have customers for life!"