IBEW & United Workers FCU

"Very rude teller at the drive-thru window. The manager was no better. The manager Didn't address any of the issues that I attempted to speak to her about. she actually huffed and puffed and walked away from me. Very unprofessional. I guess you can't expect everybody to like you and be nice to you. (That's not true.) Yeah, whatever n****"

"This place seems to love Sticking you with fees. Thanks to the vacation account being different every month. I have to check how much money is in the account before I withdrawal money. What isn’t clear is that they charge you $.50 to check your balance. So when you go to withdrawal money, you gotta make sure that hidden 50 Cent doesn’t drop you blow what you’re trying to withdrawal."

"Fast loans home town feel extremely helpful, excellent fraud protection can't say enough good. Have had disappointing experience with other institutions. Hay thanks IBEW"

"I am writing this as someone who started banking with them pre pandemic. The customer service was great and they even refinanced my auto loan at a very low rate. But as pandemic hit and things shut down they shut up and it seems like for good. You can’t access the lobby and none of my three emails have been answered to two calls with messages along them to get in touch with me. I’m a union member and want to feel taken care of by my union bank. At this moment I do not and am thinking on taking my business elsewhere. Possibly back to onpoint or trailhead where I can see and speak to a person in real life. Maybe they feel they are protecting themselves by shutting us out but there are other ways. Giving it a few more months but if they don’t shape up. I’m out."

"BE AWARE Any members that want to pay a loan with a debit card needs to be aware they run them as cash advances. This will result in a 3% fee from your other financial institution. They will not help you resolve this, they don't care about the members. It's a money grab and they will fleece all of the members if possible. There is no way I would ever use this credit union if it wasn't tied to the local. Super disappointed in their business practices. Predatory behavior for sure."