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About the R+L Carriers
R L Carriers is a reputable moving company and storage facility located at 711 River Road in Umatilla, Oregon, United States. With a commitment to providing top-notch services, they offer a wide range of moving and storage solutions to meet the needs of their customers. Whether you are looking to relocate your home or office, or require a secure storage space for your belongings, R L Carriers has got you covered. Their team of experienced professionals ensures a smooth and stress-free moving experience, making them a trusted choice for individuals and businesses alike. Visit R L Carriers today for all your moving and storage needs.
Photos of R+L Carriers
711 River Road, Umatilla, OR 97882, United States
Reviews of R+L Carriers
"They transported an engine 1800 miles for me. It was very easy and professional transaction. It was delivered when promised and driver was excellent. If all businesses worked this great we would have more stress free days. Thank You keep up the great work!!"
"Gotta say these reviews are certainly nowhere close to the experiences i have had, R+L has always delivered with great communication and on time! If i had to guess i would say some competitors were making the bad reviews, i got called today about a delivery from blue ridge heating and air my 2nd delivery in a month and 3rd in the last 2 years and R+L has always had great communication and on time delivery if i could give them 10 stars i would!"
"This carrier company receives an ABSOLUTE ZERO for ineffective coordination for delivery, point of delivery, and complete lack of professionalism at EVERY LEVEL. At NO TIME was I ever informed this company ONLY provides curbside delivery. Nothing further. A wooden pallet containing several hundred pounds of gear will remain where the driver deems appropriate. When R&L Carriers contacted me for a delivery date, I WAS NOT notified of their "curbside only" policy. My assumption was they would be fully prepared to deliver this heavy pallet where I needed it. Not dumped in the driveway. As a 'one-time customer' of long-haul, I am not familiar with current long haul policies or procedures, nor would I be familiar with the policies of R&L Carriers, which provides curbside only. This may be a "Norm" within the trucking industry, but it isn't known by the general consumer. This could have easily been addressed during the initial coordination for delivery. But it was not. As a consumer, I have a reasonable expectation to be notified of delivery specifics and/or restrictions which may impact delivery and receipt on my end. The driver completely lacked ANY basic courtesy or professionalism. Instead, he actually tapped his wrist indicating he had a time-line to keep. When I told him he would standby until I finished this conversation with R&L " Customer Service". This driver actually had the AUDACITY to attempt to upload my freight back onto his truck, which I HAD PAID FOR, and told me he was leaving because I had not signed for it! I then stood in front of the driver and the truck ramp and told him he WAS NOT GOING to put my gear back onto the truck. That WAS NOT going to happen. Lacking any basic professionalism, or situational awareness to de-escalate the tension, his ONLY response was to tell me not to threaten him and stop being hostile!! I restated that this wasn't a threat, it was a declaration that he WOULD NOT put my paid for property back onto his truck. I then told him to stop and that he did not want to go down that road. I was not going to allow that to happen. To paint a better picture; AT NO TIME did I yell or threaten him. I attempted to explain to the driver, that my frustration was not his fault. As a Retired Army Green Beret, I very much understand threat-vs-non-threat terminology and action. This driver lacked the composure and professional capacity to handle a situation which could have easily been avoided. Sad. And this is America. At this point, any reconciliation was a lost cause. Clearly this driver's demeanor is a representation of R&L Carriers and a by-product of poor work ethic and weak company leadership. When I contacted R&L Carriers and spoke to "Customer Service", the response I received was ANYTHING BUT " Customer Service". The ' R&L Carrier Representative' I spoke with defended the driver's actions and ignored my complaint, only to re-state their curbside delivery only policy. As I proceeded to explain further, I was interrupted and given a condescending reply of " You should have checked our website". Again, I re-stated that during the initial coordination, I should have been notified of their delivery procedures. Utter lack of professionalism and basic decency. R&L Carriers are not exclusive providers of long haul delivery. I recommend ANYONE looking for a delivery provider to ABSOLUTELY AVOID THIS COMPANY. It is worth paying more to receive a level of professionalism and customer service, which clearly R&L Carriers DOES NOT possess or promote."
"Reading all this review we were so worry about taking the day off to wait for our shipment... But everything goes well. Send a message yesterday, got a response earlier today. We got our package on date, nice driver."
"Worst freight company I have ever worked with. Spent over $6000 to have a package delivered from Washington to Canada. Package was over 2 weeks late. Package was heavily crated and still showed up to our customer damaged. Filed a claim with them and was denied after three months of trying to get answers. Over $10k in damages to the machine we sent and they wouldn't even refund us the shipping cost."
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