Rite Aid

"Edit as of 1/20/2024: don't bother contacting Rite Aid's corporate office, despite what their copy-and-paste responses here say. They won't do anything or respond back to you. I think the best course of action is to take your business elsewhere, as I have. I won't step foot in a Rite Aid again. I visited this location on October 24 for a COVID and flu vaccine appointment, and my experience left much to be desired. The staff there informed me that my insurance was invalid, claiming it didn't exist, and their attitude was quite unfriendly and unhelpful. Regrettably, I ended up paying out of pocket. When I requested a receipt for insurance reimbursement, I was met with unprofessionalism and was told they couldn't assist me. It felt as though I was treated poorly, possibly because they assumed I was uninsured. However, what truly perplexed me was the stark contrast in service I experienced the following day at the Rite Aid location in Gresham. This location efficiently processed my insurance and were highly professional. They even had my husband sign paperwork prior to the shot, which wasn't offered to me at the Milwaukie location. Such inconsistency in service is disappointing. I've contacted Rite Aid's customer service, and I'm waiting to see if they respond or take any action. I believe that the Milwaukie location's failure to process my insurance, leading to an out-of-pocket expense for the COVID vaccine, was a mistake on their part. This inconsistency is concerning and needs to be addressed. I hope for a positive resolution to this matter."

"I was able to get my covid vaccine even after I missed my morning appointment. And, I was able to purchase my laundry needs while here, too."

"The pharmacy here will not answer the phone. I'm clocking in at 45 minutes now because I need the answer to a simple question of whether or not a medication is in stock for an immediate fill. It does not matter if you are calling from a doctors office or calling as an individual consumer. They will not answer their phone. You have a one in one hundred chance of anyone even picking up to put you on hold, and if they do pick you up to put you on hold they do not say a word to you about it and will NEVER take you off of hold. How does this place do business? Genuinely?"

"The pharmacist yelled at me when I showed up 2 minutes before closing. The cashier was nice enough to grab my prescriptions but the pharmacist continued to yell at me the entire time saying he didn’t want to stay late because of me. This pharmacy has been awful, long wait times, not processing orders timely, and geez for once how about helping the very customers you didn’t provide service to for the past couple of years?!?! What a miserable person to be that way! Don’t work for the public if you can’t be flexible by 2 minutes."