Malstrom's Process Serving Co. - Process Server Salem

"Worst communication with 0 customer service. I dropped off papers on Thursday feb 9th was told it would be 2-3 days to get served and they would call me for a picture of the person being served along with any additional information that would help. I explained I wasn’t sure of the exact address as his house didn’t have a number anywhere on the outside. I was assured it wouldn’t be an issue. I was also told I would be sent a link for payment. Monday comes around no link, no call. I call them, no one answers. I leave a message requesting payment link and a call back. No call back just a payment link. I pay. I call Thursday feb 16 now a week later was told they would reach out to the server and call me back… no call back. I get an email Monday letting me know the address was the wrong address and if I had another address. I explained why in a return email and game them his work address they requested another $55 for delivery. I declined and explained my reasoning as to why. I advised I would just pick the papers up and would like a refund (this was on feb. 22) they declined a refund and told me the papers would be available for pickup feb 24th. I knew they wouldn’t be so I wait until Monday feb 27. I go in to pickup and they are still not there. I’m advised they will be on their way. I have to pick up my child from school and cannot wait and was told the papers would be dropped off as I have already wasted enough of my time. I get an email back saying that they would not be dropping them off and they were ready for me to pick up and if I didn’t pick them up by the end of day today they would mail them out tomorrow… Mind you this is a restraining order… This is time sensitive, and the ball has been dropped multiple times for the past two weeks by this company. And they refuse to own, it terrible service. Just to add the days that they said they attempted to deliver. We’re not days that I told them were his days off… Of course he’s not gonna be home if he’s at work on the days that I told you he would be at work…. Crazy. Save yourself some time and effort and just go to someone else."

"Malstrom Process Service always does a great job for our law firm. We are notified when service is complete and when the Affidavit of Service is filed with the court. We receive an email with the Affidavit and the invoice which can be saved in the client file."

"Our office contacted Malstroms Process Servers to have out of state paperwork served. They were scheduled for the same day sent and at a certain time the other party would be home. Received notice that they received payment and paperwork and wishes would be followed thru. Thank you Malstroms for your assistance."

"They located witnesses, served the subpoenas in Portland, Eugene, and Florence, Oregon. I love the Status feature of the website. They respond quickly to email and a real person answers the phone. Crossing my fingers that the witnesses show up, but Malstrom's did everything they could do. Very affordable too."

"Malstrom's process servicing has excellent communication, quick results, fair prices, and great customer service. They were always available to answer questions quickly, either through emails or phone calls. I would definitely recommend Malstrom's for legal documents service or any other service they may offer."