Wauna Credit Union Forest Grove Branch 3532 Pacific Avenue, Forest Grove, OR 97116

"Jocelyn is very kind and helpful she opened my account i was thankful to have her as my banker. Everyone at this location is very kind and professional!"

"The atms always have issues, and I have money just randomly disappear from my account all the time."

"This bank is incredibly incompetent and useless. When I first came to open my account they told me I need to come back in 2 hours because their entire staff is going on lunch break at the same time. Not a big deal but it was just weird because i’ve never seen a bank shut down for lunch. My biggest issue is cash deposits. The ATMs take 5-10 minutes to count 50 bills. Then it will tell you to enter your pin several times. After you are finally almost done with your deposit. It will randomly error and say your PIN is incorrect. Then it takes another almost 10 minutes for it to return your money. Yesterday was the 4th time in a row that I encountered this issue. Couldn’t go inside because they were closed for “Columbus day”. Usually when this happens and I go inside they have only one person working and a long line of people. Makes a simple cash deposit turn into a 30-40 minute ordeal. If there was any other bank in town that offered a no-fee checking account I would switch immediately. 10/11/2023: I am not wasting any more of my time with your support teams. I closed my account yesterday and switched to another local bank."

"Wauna contributes to the Forest Grove community in so many impactful ways! Free Financial Literacy Education, Fraud Seminars, ITIN Lending opportunities, affordable deposit services and low lending rates! They also offer a free Employee Benefit Program to all local employers of ALL sizes."

"Problems? Have fun resolving them on the phone. No one answers the phones except unqualified help from a call center. Not to mention the website does not work right. I am considering closing my account as there are way better places than this to bank with. This has to be one of the worst credit unions I ever joined. Sure, blame it on a nationwide staffing shortage. I find that answer to be a complete deflection to steer the attention away from your institution’s inadequacies. Here I am again, a different day different time and I have been waiting on the phone for 20 minutes for someone to answer. Unacceptable. Furthermore, you all would not be short on staff if you would actually do something to keep your staff retained longer. Things such as providing a decent work environment (seeing as how you can't provide decent customer service, that’s probably a real challenge for you) and decent compensation. I can see that your statement of putting experienced staff at your phones made little difference and that was more or less blowing smoke so you can attempt to make yourselves look better. The fact I cannot get a hold of a customer service rep for 2 days in a row and the same situation has happened in the past makes your answer look rather pathetic."