First Community Credit Union

"I used the ATM early morning on 1/13/2024 and the ATM malfunctioned immediately after I inserted my card. I watched the screen cycle through various loading screens until it finally ended up on a "ATM OUT OF SERVICE" screen. I am now unable to add funds to an overdrawn account because the ATM ate my debit card and I won't be able to get it back from the branch until Tuesday. Machine may have shredded my card. I will never use this ATM again. Worst banking experience ever. *Update* Your comment claiming you provided customer service is false. MFCCU did not contact me. I called the Forest Grove location 1/17/24."

"I went to FCCU in Forest Grove because I was so sick of Chase. You can never talk to a human at Chase! I worked with Shari Holland, the Branch Manager, who always solves all my problems. I moved my retirement savings there because I can ALWAYS talk to a human!! My dad has an account there now, too. Why? Because we can always walk in and talk to a human (kind, funny, conscientious humans to boot)!! I have never had a bad experience there and between Shari and Chelsee (investment services), complicated things get done right and fast!! Super impressed!"

"I've banked with Forest Grove FCCU for 12 years and have had only positive experiences. I have a personal and business account with them as well as a car loan and a refinanced mortgage. The staff has always been pleasant, helpful, and friendly. Highly recommended."

"We opened an account for our company here, actually it’s several accounts. This credit union has dropped the ball over the last couple years every time we need them ( auto loans and business loans) but this finial one is the last time. We needed to apply for a business loan and we just simply can’t even get a call back to apply! Made several attempts to contact the branch manager, Laura C who if she actually calls back keeps saying she will have someone for headquarters call back….crickets for a month. Not sure what you need to do here to be considered a valuable customer. You would think pumping hundreds of thousands of dollars through their institution a year would be enough, guess not. As a business I would highly recommend you find a place that values your business and is eager to help out. If you’re like us you don’t have the time to waste and need a financial institution that understands this. We got funded elsewhere for all of these FYI"

"Leaving another negative review. I had asked this bank to accurately spell my name on my card. They dropped the ball on this. I can't rely on this bank to do basic transactions, card name changes etc. I don't get results until after I bring up an issue and I always get the same response that they care about their customers. Their actions have shown that they don't."