Sky3

"This is currently the 4th time in 6 months our kitchen sink has backed up and flooded into our apartment. After going in circles with the emergency maintenance line and the property manager starting from 8pm, a maintenance guy came around 11pm. He informed us around 12am that a plumber's assistance was needed and they were on the way, and that he'd also be back. It is now 2am and no plumber has come, neither has the original maintenance guy come back. No calls or updates, and our sink doors were left off while we have a cat. Flooding is a continuous issue for the first floor units and they refuse to truly do something about it. Our first day moving in someone on the first floor had flooding issues, and its happen to at least 2 other units on this floor within the last few months. Karma will definitely come for management for their lack of concern and how they continue to mishandle this issue. Update: the original maintenance guy returned at 2:30am when the water started filling up again. Informed us Emergency plumber just didn't show up. Update: Plumber didn't come until 5:30am. In total we got maybe 30 mins of sleep all night."

"The amenities are great. They have beefed up security in the building. However, if you fall behind on rent, they will not work with you. If you try using mediation, they will not return their phone calls. They will not allow you to get on a payment plan. I tried all of those options above and am now facing eviction!"

"Sky3 is simply not the place to live, and I would advise you find a different complex to call home. Starting with the flooding - we lived here for 12 months and the building flooded three times during that time span - twice in our unit, once in the parking garage. The first time our unit flooded was the worst: the water was coming out of the light above the shower, down the walls, and gushing out from the baseboards. The water was mixed with fire retardant and dirt - despite this, the building refused to offer a cleaning service. They also claimed that our unit was "habitable" during the MONTH that they kept the industrial fans in our apartment, while some of those rooms reached a cool 110 degrees with the humidifiers. Because of this, they did not do anything to make it up to us and we had to pay for a $300 cleaning service ourselves, and find an alternate place to stay for a month on our own dime. Next, the trash situation - if you live anywhere below the 5th floor (which typically holds the most affordable units), you can expect your hallway to smell like putrid garbage at least once a week/every other week. I don't know if it's because they have issues with getting it taken in time (I've heard several reasons from their workers and all of them sound like excuses), but it was enough to make me nauseous on several occasions. The parking is definitely the most expensive I have ever seen in Portland - you would be better off paying for a garage nearby. The only reason they can charge this much is because you are 99% guaranteed to get your car broken into if you opt into street parking. The area is extremely terrible - people shooting up across the street, other residents talking about getting jumped/robbed at the Safeway, and the coffee shop that used to be at the base of the building closed due to the area becoming more unsafe by the day. Utilities are wildly high - they told us when we moved in that the highest they could imagine us paying collectively for a 2 bedroom unit was $160 total. The last 6 months of our lease, we were paying $300 total. Their management is just downright terrible - the only person that was great was Abby, and their maintenance team. I feel like they had a new member every month and someone quit every two months because they could not keep workers for the life of them. Moving out was the worst experience, which is another reason to not move here in the first place. We wanted to negotiate rent after we heard they would be raising it, so I spent a few days gathering all the reasons why I felt that there would be reason to negotiate down. Their leasing assistant not only opened my email and neglect to respond, but after I followed up, she opened it, told me they were working on it, and proceeded to AGAIN not forward my email to the manager. We ended up telling them via email that we would not be extending the lease since it was out of our budget - in this email I included a list of concerns I had about the management and complex. Their response to this email was "we wish you the best. When will you be moving out?" They do not care. There is no use in telling them your concerns, and trust me - there will be concerns. During the move out process, they also quadruple-booked, so we were competing with three other groups that all needed the same elevator to move in, within their typical business hours. I hope this helps, and happy apartment-hunting."

"Most rental properties protect their tenants’ mail. I can’t imagine why anyone would sign a lease with a place that rinses its hands of a basic service that is so obviously theirs regardless of legal obligation. For one thing, tenants aren’t in a position to coordinate with mail carriers. They also can’t accept packages when they’re not home. But if the hours are correct, the staff at Sky3 can accept packages with relative ease. They just don’t. They’re apparently on-site to give tours and direct maintenance and nothing else. Late one night, someone broke into the backroom where packages were being stored. It would be sensible to replace the door with a heavier one with a deadbolt and just lock it every evening. What does management do instead? They put the responsibility on mail carriers to take packages to every floor. Doesn’t matter the system already in place. Management deals with any confusion with a small sign near the entrance: “Sky3’s office is no longer accepting packages on behalf of our residents.” That doesn’t deter mail carriers from dumping packages on the lobby floor, sometimes leaving them there to sit overnight. The notice continues: “If you do not have a building fob to deliver door to door and no one is at the front desk to collect a work badge/ID in exchange for a fob, please come back to deliver the packages at a later time.” But since the lazy shift in practices, the staff at Sky3 has been holed up in the second-floor office. Not that I blame Abbey or Ryan. It would confuse the purpose of the sign if they were stationed at the desk. So staff must watch the camera and come down when they see someone aimlessly waiting for assistance. How enticing is that hands-off approach? If the mail carrier is willing to deliver to the door, to every door, then the package sits all day in a hallway that has no camera. I generally trust my neighbors, but I also haven’t seen most of them, or met any of them, and I don’t have a reason to trust that Sky3 is screening tenants based on moral character. It would make sense to put packages in the mail room (which has a camera) if it weren’t for the homeless people breaking windows and wandering the lobby at night. So it really comes down to what the situation calls for if you’re running a building in the middle of downtown Portland. Until recently, mail security measures reflected the location and limited means of Sky3’s tenants. I don’t think of it as excessively kind that the staff used to accept packages delivered to the building. The new system isn’t really a system. It’s just a denial of responsibility and management involving other people who have their own jobs. Like on February 1st, tenants received an email requesting that they all go down to the office where the staff now calls home and have their key fobs reprogrammed. There wasn’t a reason given for why or what was at stake, just the ominous suggestion that there was some sort of security risk. “We appreciate your cooperation.” Yesterday, on the 22nd: “We are reaching out to request your assistance in updating our records.” They want employment history, prior residences, vehicle information, pet information. They already have all this. Why, out of nowhere, put it on tenants to update this information? And to put a deadline on it, the 26th. Why the deadline? Not for tenants to know. “Thank you in advance for your cooperation.” It’s getting to be a common occurrence that management condescends at the same time that something is being requested. Never mind the quality standards that were just recently abandoned."