Umbrella Properties 91120 North Willamette Street, Coburg, OR 97408

"Rude, inhuman, unforgiving. I lived at Fountain Villa—formerly owned by Princeton Property Management—that Umbrella bought out. Previous property management was amazing and were very kind people. Umbrella took over, immediately raised the rent, started auditing accounts from before their ownership, and started hanging violations and notices on doors like that was their sole purpose. I did not have a single positive interaction with anyone in the corporate office, nor our site manager, Lesslie. Lessie was horribly rude, very condescending, and unwilling to work with me. As an example, my dishwasher broke and started leaking everywhere during a cycle. I did my best to clean up the water and shift around the dishwasher to try and clean up the water underneath. Lesslie decided that I had “disassembled the dishwasher” and charged me $150 for repairs because her maintenance tech took an entire day (about 6 hours) where she “tried to fix” the broken part that she ended up just having to replace. Lesslie then also charged me a $75 late rent fee from before Umbrella owned the property. This was all during Christmastime. When I asked for some grace on repaying the fees due to the holidays, I said to Lesslie, “I would hope you would be understanding that this fee will set me back and will make it much harder to get through the holidays,” to which she replied, “oh will it?” in a snarky, condescending, mockery-like tone. To make matters worse, Lesslie, and her boss Kelsey, then tag teamed me and told me, essentially, that if I didn’t pay the fees according to their timeline (which I tried to work with them on), I would be evicted after nearly 5 years of tenancy. I had no previous issues until Umbrella took over. All in all, I ended up moving out due to the treatment from the employees at Umbrella, as I no longer felt safe being a tenant. I never knew when the next notice would be posted on my door, or what charges/rent increases I would face. Not to mention that all of the amenities included in my rent were closed nearly the entire time Umbrella had ownership. They would even close the pool for the entire property if they noticed that one person was in violation of the pool rules. Felt a lot like “the entire class gets punished for the actions of one.” Their “management” is laughable! This company is absolutely criminal, and their staff are nothing short of heartless and disrespectful. It’s one thing to work for an awful company and still be a kind human, it’s another to work for an awful company and perpetuate the narrative by being an awful person. Do yourself a favor and find a different rental company."

"AWFUL. I never had a good interaction with a single employee at this company while renting. Filthy grounds, closed amenities, apartment that was falling apart, and a company that will take every cent from you and leave you with a unit filled with pests, in disrepair. They barely abide by the law, just close enough that you cannot do anything about it. I don't know what was worse, having to interact with management, or being ignored by them for months when I needed something repaired. Run from this company."

"Shady corporate practices. Umbrella is breaking tenant laws under city of Eugene codes and they don't care. You'll notice that any positive reviews on any of their properties are due to good customer service from the people they hire to manage the properties, but this is short lived because the corporate overlords will chase off their nice managers quicker than your lease will last. They will screw their management throughout their short tenure and upon move out just as quickly as they would every other tenant. They only care about profit."

"Since I have lived at Southtowne with Umbrella Properties I have experienced a lot of misery. There is rarely an on site manager and when we do have one they are generally incompetent and quickly quit (as they hate working for Umbrella as much as tenants hate living here). Maintenance requests take numerous phone calls and are frequently no shows. You have to badger and pester Umbrella to accomplish anything. As an example, I complained to several repair folks and apartment managers to fix a faulty bathroom fan. It took many many years to finally be addressed and it exacerbated the mold issues. Every single apartment inspection this faulty fan was brought to the managers attention and of course brushed off. Mold is a common problem at this property. Even when I moved into this unit, “mildew” was listed in the unit condition that the manager signed. Mold has only gotten worse and despite numerous requests they’ve never painted my unit (and I’ve been here 15+ years). The dishwasher is over 30 years old and inadequate. The fixtures and linoleum are in poor condition and very dated. My rent has more than doubled since I moved in here and they haven’t improved anything. Umbrella properties allows tenants to smoke on their patios. Even maintenance staff smoke near the building. The majority of Eugene apartment rentals are non smoking so I don’t know why umbrella hasn’t followed. Downstairs neighbors smoking in their apartments are ignored for years despite numerous complaints. Our lease says smoking shouldn’t disturb other tenants but this is such a joke. Because of the cigarette odors I have been seldom able to open my windows. I even had to buy an in room style AC unit that draws the air from inside my apartment rather than outside(as outside air stunk of cigs). Umbrella allowed horrible tenants to remain- even ones that made noise partying until sunrise. One tenant stayed for several years despite verbally attacking and threatening other neighbors(including shouting vile and horrible things to a very sweet great grandmother who lived here) . Umbrella also has had horrible people as on site managers. One manager had frequent domestic disputes with her partner and WhiteBird cahoots crisis team had to come here. Another on site manager had an adult child living with her that frightened a lot of us. The manager and her son eventually had such a blow out that the son was arrested. Only then did all of us tenants see his mugshot and learn of all his past transgressions. If umbrella can’t even take care of their own staff it’s no wonder tenants are such an issue. I have tried so many times to get umbrella to cooperate and make life better. When I had a 2 pack a day downstairs smoker I tried to get unbrella to go to mediation but was ignored. Finally I had a lawyer help compose a letter seeking a remedy. Only then did umbrella do the right thing to mitigate the smoke. Umbrella does not value the notion of peaceful enjoyment of the premises. They will ignore your complaints and make you feel like a burden and a squeaky wheel. Dealing with them has driven me absolutely crazy with frustration. As I mention, I’ve been here a very long time. The only thing consistent with Umbrella is to expect to be treated poorly. I’m worried that posting this review that umbrella will be even worse to me. When I have to nag Umbrella over and over and over they become hostile rather than recognizing their mistakes and solving the problems. I’ve tried reaching out to higher ups at umbrella property but I’ve always been ignored. Also, umbrella properties doesn’t have an online staff directory so you can’t just email an upper level manager. They instead rely on on site managers, which as I stated are constantly absent or useless. I hate being poor and stuck living here and putting up with this all. As my rent has doubled it’s near impossible to save up to free myself from their mistreatment. I sure hope umbrella hires some people that actually try to make life better for tenants. It all feels so horrible :/"