Providence Gateway Family Medicine - Portland

"This morning I went to a Providence urgent care, and was written an order for blood work. The provider stated I could go to any Providence immediate care center to perform the bloodwork as the immediate cares had laboratories. When I went to the immediate care, they stated that I could only get the blood work done if I receive the order from an immediate care doctor and that I would have to go to a LabCorp somewhere to get the blood work done. The runaround I’ve received from both clinics is frustrating."

"I have been going here for about 3 years now. My doctor does not listen to me. She tells me to used My Chart which I do. So I send her important messages and a few days later they are erase like I never made one . Twice now medication is not being filled for my fibromyalgia. Which isn't much one pain pill per day. Not to much I might become a drug addicted. Before her when I was working I used to take 3 a day. Then I never got addicted to drugs but I guess 61 year Olds does it now. My doctor never listen to me. The front desk needs to go to Safeway training to learn how to treat their customers. That's what we are to them. We are not patient's to them. They didn't go to school to qualify to be anything to have with patient's. We are customers. Be more nice. If you hate your job then quit. I am sure there is someone nicer then you guys that more then willing to take it. What does that women do that sits at the desk in the lobby. Nothing. She was supposed to help me but she never follows through. What a joke she is. Just collecting money. For not doing her job. The manager is so clueless. All the manager said we will take care of this problem but that a lie also. I am looking as fast as I can for a new doctor because Dr. ROMPALA is not doing it for me."

"My family's doctor has gotten extremely lazy. My autistic son has had sleep issues for years and he is absolutely no help. Just keeps giving us the runaround. My partner has been having issues with her thyroid and he just told her she was fat and needed to lose weight. Calling providence today to get a new doctor who will actually do their job and not waste our time."

"A patient with this clinic since opening I’ve been forced to move on. An RN by profession over 31 years, I’ve witnessed numerous changes. My MD retired, whom was exceptional, caring and competent. Right away I established a new primary MD, or so I thought. A few weeks later assuming I would receive quality care as in past, I reached out with a pressing time sensitive issue. For an entire month I received poor communication in an untimely manner. I was asked to make appointments which I did, but were scheduled days to weeks out, then canceled by them last minute with no explanation, forcing me to reschedule, again several days out. A month (plus) later while at the second re-scheduled appointment, I was assured my time sensitive issue would be addressed “that”afternoon. Expressing my skepticism, I reluctantly left the clinic. As anticipated, NO resolution. Called clinic at opening hour the next day, several attempts over a 3 hour window, received recording: “we are temporarily unavailable, please call back”. TWO days later they reach out a few minutes to closing not allowing me time to call back before they closed (for the weekend). Placed in a difficult position, I was forced to find healthcare elsewhere, not an easy task for my now DIRE issue despite my early self advocacy. I was not provided an explanation of their poor practice actions, or even a courtesy of an apology of the rude, dishonest and disrespectful treatment I received. Beyond disappointing, as a long time, low maintenance client of 30 + years, I assumed I would receive better care. Should have moved on sooner, despite my gut intuition. My advice beyond don’t use this clinic, when a health provider first shows disrespectful treatment, and/or the system is poorly run, move on. It likely won’t get better."

"I like my doctor here, and she is the only thing tethering me to this practice. Every year, they decline in every aspect of their business/care. Impossible to get a hold of anyone on the phone. Today, I have called numerous times to simply make an appointment, and have waited on hold so long that I had to give up to attend work meetings. Other times, they don't pick up at all and there is just a "we can't answer the phone now call back later" type of message with no option to leave a message. Appointments are hard to come by and must be scheduled ridiculously far out. I consistently have to wait at least 30 minutes to be seen even when I arrive on time. There is a general sense of this clinic being woefully understaffed, unsupported, and really just too busy and burned out to care much about advocating for patients. Trying to get simple HEALTH CARE here is an extremely lonely, frustrating and confusing experience. Things need to fundamentally change."