Rogue River Family Practice Clinic

"Rachel treated me like an inconvenience, and it wasn’t the first time she’s done this either. I felt like just a number, and just a paycheck to her. When I asked questions, she simply said “if we have time, we’ll get to that.” Okay. Fine. She told me my insurance wouldn’t cover a procedure I needed done, and that it would be out of pocket, and the way she said that, I took it as “start saving up!” (Called my insurance after this appointment, and this procedure was in fact covered). Rushed through my blood work, which I thought she’d give me a packet of some sort explaining how/what to do to treat some of these issues, just tells me how to treat it and expects me to just memorize all of what she’s saying I guess? I’ve had brain surgery, in the hippocampus, where the memory is stored, and they didn’t think to offer a piece of paper with some of this information written down for me? When I had questions about what sort of terms she was using, she gave me these looks as if I was the doctor and should know this already. I called my insurance the day after this appointment and changed my PCP right away. One of the worst doctors I’ve ever had. Would not recommend."

"I absolutely love this office! I have been a patient here for 12 years. Everyone is so friendly and goes above and beyond. Erin in triage is is wonderful. The doctors and medical staff are so wonderful. I tell everyone to go there."

"Been a patient for 4 yrs. Only the best care. Very caring and sincere interest in my health! Rachel is extremely knowledgeable and listens and explains every aspect of care. As good as any doctor I've seen in all my years seeking care for heart disease!"

"Everyone in this office goes above and beyond!! I was lucky enough to get dr. Merlo when I got here six years ago. She's been the most exceptional doctor that I have ever experienced in my life. She has literally saved my life. All the ladies in the office are such lovely women, they care, they are compassionate, they're sympathetic and really care about their people. I've left a bazillion phone messages and they always called me back. Anyone who has left bad ratings, I know it can't be this place, or those ladies, or my doctor... I have never been disappointed. They all have a warm place in my heart and they always will. God bless Rogue River family practice"

"Absolutely terrible experience with Rogue River Family Practice. Would not recommend going to this doctors office to anyone. Rude front desk staff, unprofessional doctors. Waited around for 6 months to receive a call after being referred to a specialist. Called office several times throughout the 6 month period and was told something different every time. Called today again and was told the referral was denied back in August. No one had the decency to call and let me know about the denial, and/or send the referral to a different specialist. They do not care about your well being. Please do not go here. I will be looking for a new primary ASAP."