Summit Surgical Specialists 960 North 16th Street, Springfield, OR 97477

"The schedulers in charge of surgery dates are terrible at getting back to you in a timely manner. Phone notes are taken and then no call is returned. Please be ready for that experience, along with being gaslighted about “maybe we are waiting on a prior authorization for your insurance.” When you’re actually waiting on a scheduler to acquire the March schedule of a surgeon that should be ready by mid Feb. I finally spoke to a supervisor Robin, who was the most condescending, unhelpful point of reference. She wanted to be argumentative, told me that how she handles her staff is none of my business, and at no point actually tried to apologize for our interaction nor actually schedule my surgery on her own accord. I let her know her “resolution” to my phone call was disgusting, I hope she can do better with others in the future. This unfortunately doesn’t make me feel good about having a surgery at this center, and if there is any solidarity in this matter. I hope you share. Thank you."

"The only reason I didn't give them 5 stars is because it does take a long time to get in. The doctors are great. I love Dr. Cskany is wonderful. She's very thorough."

"I honestly had a wonderful experience getting a cyst removed from my scalp. They called within 1.5 weeks of my referral, were able to get me in the next day. Since I was the first appointment and I was early they got me in early. Since I was early they were able to get surgery done that day. The doctor talked me through the entire procedure and made me feel safe and cared for. I had very little discomfort (most painful part is getting numbed). Everyone was kind, professional and personable. While I hope to never need surgery again I would 100% come back to Dr. Bauer."

"After waiting six months for an appointment the receptionist called today to let me know they were canceling my appointment and would not see me. I have lived in several states and Oregon has an unprecedented level of incompetent medical care. This group has the same abysmal and apathetic healthcare standards you find everywhere in Oregon. If you want to wait six months to find out you will not be seen Summit Surgical Specialists is your best bet! I think one star is generous. You would think they would at least try to refer you to another office or provide an alternative for their not following through with a commitment to take you on as a client. At the very least a simple “sorry”. Of course none of these things were done. As I said abysmal care!"

"I gave Summit Surgical Specialists 1 star only because there was not an option for "NO STARS". I was in the hospital for internal bleeding on 11/16 and 11/17/2022. During that stay I had a colonoscopy by a doctor from Summit Surgical Specialists. The following week I spoke to Summit regarding the results of a biopsy. I was told that Summit would call me as soon as they had the results. THEY NEVER CALLED. On Saturday, April 1, 2023 I received a collection notice from Transworld Systems Inc. regarding a $40 copy owed to Summit Surgical. The notice had been sent to an address where I had not lived for 2 1/2 years . The only reason I received the notice was because the resident at the old address had written "Not At This Address", and my current address on the envelope and returned it to the Post Office. Obviously, Summit Surgical had sent the original invoice to the wrong address and it was never forwarded to me. Summit Surgical had both my correct address and my phone number from the hospital records and the phone call I made to them that they never saw fit to return. I called Summit Surgical this morning and immediately paid the $40 copay as I would have done months ago had they bothered to check the address and phone number they already had in their office records and sent the invoice to the correct address. Needles to say I will never use Summit Surgical Specialists in the future nor would I ever recommend them to anyone."