OnePeak Medical 3312 Gateway Street, Springfield, OR 97477

"Would have given a 4 however when I went in for blood work and lab studies I was charged over $1,000.00 before scheduling an appointment I did my due diligence and asked the receptionist what my insurance would cover. She was very vague and not that knowledgeable. I went in for my first appointment and was told to come back because I ate some thing that morning and I was not told to fast before hand, that closeted me around $300 dollars just to be told to come back in a week or two. I was not expecting it to be that much however, I understand they are a business but wish I was given more precise information. Office is nice though."

"Can't ever get through on the phone lines to cancel or reschedule an appointment. But if you miss it they send you to collections QUICKLY. My "provider" didn't seem to know basic medicine, diagnosis, etc. Weird place."

"Dear One peak medical administration, I am writing to express my concerns about the unprofessional conduct of some staff members in this office, and the legal implications that may arise due to their behavior. I am uncomfortable with the way I have been treated, and I hope that something can be done to resolve this issue. During a recent lab session, I shared with some colleagues that I was concerned about my body odor. Instead of keeping it confidential, they began to mock me and spread rumors about my hygiene. This has made me feel humiliated and disrespected Despite my attempts to address the situation, the behavior has persisted. They continue to exclude me and I feel ignored and belittled. It is essential to note that Oregon's Workplace Fairness laws prohibit harassment, discrimination, or retaliation in the workplace. If not addressed, this behavior can lead to legal action against the organization. They failed to meet the standard of care, known as a "breach," which can have legal consequences. I would appreciate your attention to this matter and hope that appropriate action is taken to address this behavior. All staff members should treat each other with respect and dignity at all times. I trust that you will take the necessary steps to ensure that this does not happen again. Thank you for your time. Sincerely,
kayla Winslow"

"I've never been so disrespected by any business as One Peak. I am their target audience, a person with an interest in innovative health testing and wellness. I was excited to go in for a test that my PCP recommended to try to solve a chronic issue from a new angle. I left confused, overwhelmed, and insulted. I will seek out alternatives to One Peak, but I have specific and actionable feedback since patients deserve better. Privacy - Staff barged into the exam room on two occasions during my appointment. This has never happened at any other medical facility to me before. I'm glad I'm not using you for paps. The layout of the lobby should be reconsidered. The desk is immediately to the right as you enter. Therefore, while I'm trying to check out, the next patient comes in and stands roughly two feet beside me at the desk, eliminating any chance of private conversation about my appointment. You have the space to distance your desk from the door to create a proper and respectful waiting area. Special events - I arrived to a weird chaotic energy and commotion. It turns out the founder was visiting. I get that's exciting, but I wouldn't have expected that sort of behavior in patient-facing areas of a medical clinic. It's giving Theranos. Consider closing your availability at times like these to avoid disrespecting patients. For example, as I'm at the desk to make a follow-up appointment, the founder stands beside me to record the team dancing to loud music now that all her providers were finally available. I couldn't talk to the receptionist and had difficulty hearing her questions. You prioritized making TikToks over my comfort and ability to conduct business with you. Appointment length - This was was roughly half an hour long. I'm not sure if this is the usual length, or if it was rushed in order for everyone to get together and dance to outdated songs. This is not enough time for a first visit and I was shocked when my provider motioned that our time was up. Initial visits with new providers outside of One Peak have routinely provided an hour. During my visit, I filled out at least four sheets of paperwork, and these are in addition to the extensive questionnaire I already filled out online in advance. This means that my provider is asking me questions about symptoms while I'm also trying to fill out diagnostic paperwork at the same time. I found myself feeling lost and overwhelmed at how disorganized the conversation and process was. A longer appointment where I didn't have to multitask questionnaires would be appreciated. Deceitful sales? - I came in for a specific test request, recommended by my PCP. I had things I wanted to add-on since I found other services intriguing, but I made my priority clear. Based on my paperwork, the provider stated that the test I requested would not be useful and tried to push me toward other testing. I'm not sure why since our time was abruptly over, but I said that I wanted to continue with the testing originally requested regardless of whether she thought it would be useful. I was ushered over to make my lab appointment. I had no idea what labs were scheduled until the summary was viewable online later. The original test requested does not seem to be there, but there are plenty of other tests ordered. My PCP has seen me for years and understands my goals. That you are implying her recommendation is not valid after a half hour of meeting me without a clear reason is offensive. I'm wondering if you don't do the testing I requested and declined to admit it in order to sell me on others, which is deceitful. Many of the tests ordered are tests my PCP has conducted in the past year, so there is no need to test again. One Peak has not attempted to gather any of my existing medical records to check for redundancies, which is a red flag. Lab orders need to be more clear and summarized at the end of the appointment. That this is a primary part of your business and so unclear is absurd. It makes me feel like you're attempting to scam patients with unnecessary testing."

"I recently started going to ONE peak after hearing wonderful things from a few close friends. I can see why, Carol Crisp has been absolutely amazing. This is a place that truly listens to your concerns and answers your questions. I love the holistic approach they take. I also got my blood drawn today, which for me is always really nerve wrecking. The phlebotomist I saw was amazing, she made me laugh and feel so comfortable. Thank you ONE peak!!"