Hand and Stone Massage and Facial Spa

"Very disappointed. Scheduled an hour and a half massage, and they booked it incorrectly. Also have called because my password and login are not working and no return calls."

"Great, friendly staff. I’ve had a facial and massage here and both have been good."

"Made an appointment for a facial requesting a specific aesthetician. When I arrived for my appointment another person said she was assigned to me-no negotiation. While the woman was very nice there was far too much product and services pushed during what should have been a relaxing experience. I’m not sure what the basic service covers, but if I wanted moisturizing and exfoliating (face vacuum) that would be another $80. Checking out there was more of the high pressure sell. The woman at the desk was relentless. Very unpleasant experience."

"Omg, MIMOZA. You want deep tissue? Feel like you can never find someone to hit all the knots in the right spots? Go see her asap. She has helped my back/neck tension so much that I try to see her every 3 weeks."

"I went to this location for my first time and had a very poor experience. I arrived 5 mins before my massage and checked in. My massage was booked for 4pm and at 4:15 I went up to the front desk to ask if they were just running behind and the person at the front desk said he basically forgot about me and ran to get the massage therapist. So rather than a one hour massage I was only able to get a 30 min massage. The massage therapist was very nice but she spent basically half of the time stretching my legs and making me take deep breaths. And I spent the entire massage anxious because I knew I was now going to be late for my plans because they ‘forgot’ about me. I had never had this experience at other hand and stone locations and will not be returning to this location. Very unfortunate that I had to pay for this kind of experience."