Great Floors

"I hired Great Floors for labor to install new laminate over my existing laminate countertops. Project coordinator, Sam Brittain, did exactly as a project coordinator should do at the time of sale and with getting the installation team back the next day for repairs and caulking, which they declined to do on installation day. I was told by the lead installer, Nick, "We don't do caulking." That only lasted until Sam sent them back out to finish the job. I also acknowledge the excellent work of, Steve, the estimator. He was professional and clearly very knowledgeable about product and process. Unfortunately, installation had many challenges, including communication - thank goodness for translation apps. The workers did an ok job with the actual application of laminate, but they left a mess and were not considerate of my home or furnishings. They left a lot of adhesive on the laminate that I had to clean with mineral spirits, they did not protect my new LVP flooring when cutting the laminate or applying adhesive to it, they sprayed adhesive on the counter edges and did little to protect my newly painted cabinets, they scratched the SS refrigerator and put dings in the cabinet paint. And what's quite curious is that I provided the laminate. Great Floors was only to do the installation of laminate I purchased elsewhere. After one of the installers cut the first two pieces of laminate, another installer showed up with two identical sheets of laminate. In the end, they installed the laminate they purchased and I remain with the cut-up pieces of what I purchased. No explanation was provided even when I asked. But I suspect the installer cut my laminate wrong and it couldn't be used. These are certainly not professional standards. I would not use Great Floors again due to my poor experience with installation."

"Not a good customer experience. -installers no showed multiple times -trim they ordered didn't match -bad communication -Said they would fix some things with the basebaord, as soon as I paid the bill and wouldn't respond."

"What an awesome company to work with!! Jeremy H. and his team were hard working, professional and friendly! Thanks guys for a great experience."

"Unfortunately, the experience getting LVP installed by Great Floors was stressful and frustrating. The communication was poor and status updates were always false - it was like James and the installers weren't actually communicating with each other about the project. I kept getting told it was much further along than it was, I was lied to about a hole they put in the wall (was told they didn't do it -- but I handpainted every single wall myself right before the install and there was definitely not a hole there before). When they implied they were done installing and did not schedule any more time with me to come back, I noticed they actually hadn't finished in the bathroom because there were gaps in the flooring and it was blocking the flange (so the toilet couldn't be reinstalled!). They weren't scheduled to come back for the bathroom, they had said the install was done, and yet I then had to find these issues myself and report it to them. Would not recommend."

"James greeted us upon entering. He asked what we were looking for and provided feedback on where to look. He made himself available to answer question and did not hover. Very comfortable to deal with. No pressure. We found tile we liked and will return when it's time to move on with our project."