The UPS Store

"Have worked with this UPS Store and Owners for many years now. They are very responsive and provide personalized service which is greatly appreciated. Highly recommend!"

"EDIT: This is a response to the owner's response - it is the same standard stock reply they give on every negative review (just sort the one star reviews to see). Never again will I darken their doorstep with my business and I encourage everyone who can to travel the extra 2-3 miles from this location to the UPS store on 117th in Beaverton. So no, you cannot address my concerns, your desire to cheat people coming into your franchise is criminal and I hope UPS revokes your franchise license. But we both know that will not happen and that your stock reply is, like all of them have been, is false. If I could give zero stars, I would. The franchise owners of this establishment believe in gouging their customers. I have had many bad experiences with this particular store and will never patronize them again. First, unless you are sending something back to Amazon, make sure you have your label printed, and package already taped - if you don't - that's where they get you. Instead of being helpful and providing taping supplies - they want you to buy a marked up roll of packaging tape - or will tape it for you, but will charge you. You can email them your label to print, but simply emailing them to their store gmail email address will cost you $3.00 then they charge on top of that a per page count. Finally, the straw that broke the camel's back for me is that I had a UPS delivery that I had routed to this store for pickup to ensure my package would not be stolen from my front step. When I chose this option at checkout the vender did not indicate that there would be any additional cost for picking it up at a UPS store, I paid a shipping charge at the time of checkout. The UPS website and application on my phone did not indicate that when it was delivered to the store that there would be any additional charge. When I arrived at the store to pick it up, they acted like there was no package for me, I showed them the tracking from UPS' own app that it had been delivered to the store. They argued with me that they had received no packages, then walked around their back area and found the package. This was after I had to insist that they continue to look for the package. Before I could take possession of my purchased item they then said they were going to charge me $5 for picking it up at their store. I balked, I stated to the proprietor of the franchise what I have typed above - that I at no time agreed to pay additional money on top of the shipping I had already paid the vendor. He then argued with me that his store had no order on file of receiving the package - the very same package they were refusing to give me that they were arguing had not been delivered. He then tried to say that because it was not in their store system that they would have to charge me $5. I said no, that they could not hold my property because their system is broken. He then said he would simply send my package back, or I could contact the vendor myself, but otherwise those were my options, he then ignored me for two people behind me until I got back in line, at which point he said "don't get angry, I won't charge you this time." Never go to this store - these owners of this franchise are crooks, and they look for ways to extort customers to increase their profits. They deserve to be run out of town."

"Good gracious — this UPS is the antithesis of shipping made easy. I understand that these are often franchises, but there should be a standard for any service-providing establishment. Go to Tanasbourne or the one off of 117th Ave if you're looking for a positive and more seamless service experience. Have to prepare myself for some kind of resistance or refusal every time I go here, so I'm no longer going. Least accommodating store I’ve been to by far, and incredibly apathetic. I don't have this experience at other stores. Two stars because they do the bare minimum, but at least they do that … I guess."

"Zero stars actually. Staff are very nice and helpful. The owner is not. I have had a mailbox here for 3 years and have had small to medium sized packages delivered with no problems. Then one day recently, the owner told me that my mailbox was only for letters and nothing else and then charged me $15.00(!) before I could leave with the 3 medium-sized boxes that were delivered this location. (I had them delivered here because our house had a power outage and was uninhabitable for a week.) My mailbox is in the name of a business, but the owner insists on charging me for each individual addressee (there are only 2), even if the mail clearly states the name of the business. I have had a mailbox at a UPS Store in Corvallis, OR for 5 years before I had to move and transfer it to this store. We had no problems there and the owner never charged me to receive packages or if letters were addressed to 2 different individuals as long as the business was named as well. When we tried to use the notary services, the owner wanted personal information (SSNs) that she was not entitled to just to notarize a document. All she needed was government ID which we provided. I am tired of being nickeled and dimed every time I come in here. When I wait in line I notice the owner will constantly charge other customers for little things, like extra tape on a box, or comment that an item was not packaged well and will charge extra to put it in a different box. She clearly has profit prioritized over customer service. Stay away from this place! There are several other UPS stores close by."

"Great store and great team. Used this location as my go-to for package deliveries in Portland (as I was having packages stolen from porch pirates) and I was always able to pick up, drop off, and send packages with ease each week. A special shoutout to Brandon who also helped me pack and ship multiple large boxes - with lots of patience - when I was moving out. Reliable and great service all around, would absolutely recommend and use this store again!!"