Ryan Gelbrich - State Farm Insurance Agent

"For over seven years, I've been a loyal customer of Ryan Gelbrich's State Farm office. I rarely needed assistance, making me a low-maintenance policyholder. However, a recent experience left me deeply disappointed with the customer service and unprofessionalism provided by the office. While inquiring about adding another vehicle, I was unexpectedly informed that my policy had lapsed due to a missed payment. As I have automatic payments set up, I was understandably confused. Upon clarification, I was told the office had sent notifications about the issue. While I acknowledge receiving notifications via text message or email. I had full intentions of responding but realize the possibility and reality of missing those messages due to the busyness of daily life, I believe a personal phone call would have been a more proactive measure before policy termination. After all, State Farm emphasizes a "good neighbor" approach. This personal phone call could have looked like. “We noticed you have not paid a payment this month. It looks like you have always paid on time. Is there anything we can do before we are required to terminate your policy“ Fortunately, I was able to reinstate my policy without further problems. However, when I expressed interest in speaking directly with Ryan Gelbrich, the representative informed me it was "near impossible" due to his workload. They further explained Ryan trusts his staff and he wouldn't be available for "everyday issues." While I understand delegation, this situation wasn't a routine matter. As a loyal customer of seven years, this was my first attempt to connect with Ryan directly about better customer services practices. The response felt dismissive and conveyed that my concerns weren't important enough for his attention. Moving forward, I will not continue paying an agent who doesn't seem to value customer relationships. An unwritten policy that restricts client access to the agent strikes me as unprofessional and unacceptable. Do better."

"Great service! I was in need of switching multiple cars and properties and Sierrah was great and very knowledgeable. They even called me a few weeks after starting coverage to see if I had any questions. Top notch!"

"I’ve been helped to review our insurance policy by Barbara, one of the agents. I was so pleasantly surprised that there are still such knowledgeable and helpful people. She was understanding, patient and very polite. She did not mind my questions, and my interruptions, as ideas came into my mind. What a great experience to work with such gifted individuals. Thank you Barbara!"

"Great experience working with Barbara Zimmerman @ Ryan's office! She stayed late on a Friday night helping to make sure our home was insured due to a prior issue which caused it to be cancelled. All of my other requests have been taken care of quickly and correctly by her! Can't recommend Barbara enough!"