Michael Coulbourne - State Farm Insurance Agent

"I called in with questions on my vehicle policies as well as possibly adding life insurance for a family member. Cecilia was so helpful and knowledgeable. Her ability to answer my questions and tell me of additional discounts available was wonderful. Her customer service skills are amazing and I will be calling to schedule a time with her to discuss future business. She is a great representative of your firm!"

"This is the best insurance company I have ever worked with since obtaining my drivers license in 2019 from the best drivers school in Eugene (ODTI). I would recommend State Farm for your insurance company for your first time drivers from ODTI."

"There is nothing more important than having a GREAT insurance company when it is needed and State Farm is both locally at this office and nationally. Over the course of a month regarding an accident with my car, Molly at this office and the probably 10 or so people I spoke with in their national claims office were EXCEPTIONAL in every facet of the process...courteous, answered questions, helpful, no run-around...I ALWAYS felt like I am a "valued client." Lots of people like to shop around for the best prices when it comes to car insurance. My father told me when I got my first car, "There is only one insurance you need to have and that is State Farm because if you need them, they will treat you properly." He was right and this experience confirms why I have only had State Farm for car insurance and have no plans of changing. Thank you!"

"For 2-1/2 years I have been building my dream boat, a 30’ “Great Alaskan” sport fishing boat with amenities to allow me to motor up the coast to Alaska. As I started to look into insurance - the boat is valued at nearly $200k - I was turned down without consideration by my own insurance company, BoatUS, Progressive, and every other insurance agency I called. Then another builder of this boat recommended I call this agency and talk to Molly. She was extremely helpful in “getting to yes.” We worked through the process together and I was able to get her the Marine Survey Report, trailer registration, and other information they needed. The fact that it was a homebuilt was no problem as long as I had a positive Marine Survey. She was able to get me a good policy and at a very fair price when other people wouldn’t even talk to me. Molly was super friendly and very customer focused. Other staff pitched in when she was busy or out. Calls and emails were returned promptly. So yes, 5 starts and a big thank you! I’m going boating now!"

"I have been with the Coulbourne office of State Farm for over fifteen years. I have been impressed with their customer service on a consistent and regular basis. I appreciate how they check in with me annually to go over my coverage to make sure it is right (even lowering the charges when they can) and their service when I have had accidents. And their coverage was more competitive than the company I had been with formerly! As a practitioner who bills insurance, I have always been impressed with how State Farm takes care of their customers. They pay promptly and fully and their service is exemplary as well. They are by far the company I most prefer to work with when my clients have had an accident. State Farm has an integrity that shows up on both sides of the coin: this office is filled with warm and helpful folks. Their parent company follows through and makes sure people get taken care of under duress and does it competitively. I'm very happy to offer this review."