Grants Pass Cellular - Cell Phone, Smartphone, and Tablet Repair Specialists

"Chris & his wife are awesome folks always friendly helpful & efficient highly recommended them to anyone needing help with a cell phone or tablet they will do everything they can to help you."

"I had brought in a device for water damage back in May 2020. I have yet to see any resolution with this, or have yet to get my device returned. I'm am trying to get data extracted that I hadn't backed up, photos of my deceased father, so they are extremely sentimental. I would stop in every other week or so for the first couple years, because good luck getting anyone to pick up the phone or ever call you back, and I would always get some run down of all the super techy stuff that he (Chris) was trying to do with it. I never understood any of it, language that I wasn't familiar with. Every time I walked in I would hear "oh, I was just about to call you!" Which I know at this point can't be true bc I have received zero phonecalls over a period of 4 years. I was recently told by a different tech company that the fact that they have been holding onto my personal property for this long is essentially illegal. I went into the store a couple weeks ago to retrieve my device and a woman came out and had to just write down my info because she claimed there were 10 bins of phones in similar situations that she had to dig through to find mine. Why not dig through them then? I still haven't heard from them. I just showed up to check on their progress and the door is locked. 3:30 pm on a Monday, the hours say they should be here til 6. That's the least of my worries! I just want my device back so I can get it to someone who can actually accomplish what I've been trying to get done for 4 YEARS. Part of me thinks they lost it a long time ago and just can't admit to it. This is beyond unacceptable, and not how a business should be handling their customers. I've held off leaving this review for years as if it would help me, but enough is enough."

"After several attempts to find someone who would install a new battery in an older cell phone, I was very pleased to find Chris at GP Cellular. A "can do", friendly and very competent technician who treats his customers with respect and enthusiasm. This shop is a real find for anyone looking to have their cell phone upgraded or repaired. The price was very reasonable as well! Highly recommended without reservation!"

"Took my phone to Chris around November 2022 he had repaired my Samsung phone, shortly after my phone was repaired my wifi would not stay connected, phone would shut off randomly, would not charge and I would get a blue screen. The phone no longer would turn so I brought the phone back to Chris around March 2023. It took 6months for me to get in contact with anyone from this store calling them multiple times a day. Finally got ahold of them for them to tell me they were robbed and that is why I was not getting a answer. At that time I was in Washington and needed my phone mailed, they agreed to mail my phone I paid for it be mailed and the repairs done. A month went by calling and calling and again no answer a few months went by till I got. A answer. They told me ups ruined my phone and sent it back wet! I asked for my refund but they insisted to try to repair it. Again months went by with no response. October 2023 I drove to Oregon to grants pass to retrieve my phone and meet with Chris and he refused to give me my phone saying he will STILL and try to repair my phone after it now being damaged by UPS!! He insisted he would stay in touch definitely a lie from a business owner. Currently after over a year dealing with them I have been STILL calling grants pass cell phone repair daily to retrieve property and money!"

"Service is great, but they should consider changing their hours. The two times I arrived to get my phone fixed, both online and the sign on the door said Monday they opened at 11 and Tuesday-Friday 9:30-6:00. Friday last week I arrived at exactly 9:30 and waited for 30 minutes and no one showed up, so I came back at 12. Now being Monday I came by at 11, and It’s now 12:06 and the doors are still locked. Many people have stopped by to see what the hours were only to see that it’s still not opened."