Verizon 288 Valley River Center, Eugene, OR 97401

"Charlie provided some of the best customer service I've had in a long time. He was very knowledgeable about the services Verizon offers. I was setting up a second phone line for my business and Charlie thoroughly explained the various options available to me, and the pros and cons of each. He's a diamond in the rough. On another note, I read the other reviews people left, and I don't think these guys deserve the negative ratings. In my experiences, the staff were all well trained, professional, and genuinely concerned about taking care of my issues. Don't let the bad reviews keep you from visiting this store if you need help. Trust me on this. You may have to wait 30 minutes (at the most) for your turn, but it'll be worth the wait."

"Roseburg Verizon store in Oregon the help is lacking customer service. There were 4 of us waiting, understanding sometime there can be a wait I waited 25 minutes another person was waiting for an hour. There we’ve two employees there. One helping a customer and the other one walking around he didn’t come over to letting us know we are sorry about the wait. So I walked up To him and him how much longer do we need to wait? He’s reply “I’m not sure”. At that time I replied “I just have a quick question” he at that time, took care of my question. Another lady customer asked a question then she and I left very disappointed that we didn’t get taken care of sooner. This team in Roseburg Oregon is representing one of your Verizon Wireless stores, and if so, I would be reprimanding your employees at that store for unacceptable customer service. I’m sure I’m not the only one that has made a complaint."

"I went in wanting to switch carriers and get a new number on my own plan! Charlie was so helpful and made the process so EASY. I have had iPhone since the 4 came out. I finally switched over to Samsung. I was worried about learning a whole new platform. He made sure to answer all my questions. And most importantly transfer all my data from iPhone to Samsung. I was worried since I have photos that are not replaceable. He deserves a raise! Thank you Charlie!"

"literally the worst store in eugene clearly these guys dont care about sales or walk in THEY CARE ABOUT ID ?? i came in wanting a whole bundle a iphone 15 pro max a apple watch and a IPAD that i was willing to buy and showed proof of ownership but i just didnt have my id and they still wouldn’t sell it to mw they suck completely worse than any other stores in eugene if your thinking about going to a good store go to a TCC store totally recommended man these guys get paid a good hourly so they wont care about commission clearly, this store need to run out of buisness"

"I wanted to share, because this was the third store I went to, and the Olympic and royal store people could get me out of there fast enough, didn’t seem interested in helping us at all! And apparently gave me false information, was going to charge me extra “because we prepaid” I don’t know, and they sent me around town because they didn’t want to help us, or maybe they just didn’t know what to down . Then Ezra at VRC got us right in, he knew exactly what to do, and went about helping us right then, and he didn’t charge me anything! Knowledgeable, smart, good looking! Give that man a raise. I have never had this good of an experience at the phone store wether it be Verizon or att, and he even had me thinking of switch service from by current service. Thank you Ezra, made my day. Literally. Rainsong Gates."