Merrell

"My go to place if I have a need for new trail shoes. Unfortunately I didn't find what I needed or actually I did but it was not the traditional Merrell wide toe box design. Actually it's been some time now that Merrell has been making their shoes more narrow...or perhaps focusing on the mass market... Which is a bummer for me as I have wide feet and their shoes use to fit me very well. I tried on the Vapor Glove trail shoe and it was so incredibly narrow I could not even put it on for the normal size I wear. Oh well...overall, great store but taking away one star as the prices are not quite as good as they used to be unless you buy one pair and get a second at 1/2 price and the fact that the shoes are generally narrower and doesn't work for me."

"The staff here are ALWAYs so helpful and kind. They are also well staffed, at least 2 people on the floor at any given time, which means they have a cashier and someone to help find shoes. Their products are also top notch, I have been buying the Moab hiking shoe for 10 years now and no other shoe compares. They are comfortable from day 1."

"I have owned Merrells for over 20 years and they are the most comfortable hiking shoes on the market, and I’ve tried a lot! Amazing customer service too! Fan for life."

"We bought 6 pairs of shoes during our visit because we love the brand and the outlet does offer a significant selection. However, during the checkout the clerk while making sure all the shoes were the correct size and matched set put a wrong shoe in our box. I ended up with 2 right footed shoes in different sizes. We noticed after we were 2 hours away. When we called the store to resolve the problem the only resolution they offered was for us to turn around, or we could ship the shoes back at our cost. No offer to produce a shipping lable., no we'll get the correct shoe to you right now. Their mistake is my problem and I'm out the money no matter what."

"I have been buying Merrell for many years and absolutely love them. I’ve never had problems with bad service anywhere with Merrell until yesterday 9/7/20 when I went to the Woodburn store. The staff ( from the manager to the sales people ) couldn’t be bothered to help me. I stood in line for 20 minutes for an exchange. I was the only other person in line. The manager walked by several times with an open register plain in sight and didn’t even say someone will be with you. I asked if she could do the return since the people in front of me where doing multiple transactions at the register with no end in sight. She just replied: “ No, you have to wait”. No apology , nothing. The other two sales people were even less helpful. They seemed demoralized, indifferent and even hostile. I was trying to buy a few more pairs and had boxes and boxes of shoes trying on to see which fit. NOT ONCE, someone asked to help me. If people hate their jobs so much, why don’t they get another job they can be happy with? Why do they drive away loyal customers like myself in these hard times? I ended up buying shoes because there are no other stores near me. I LOVE Merrell shoes but will have to drive out further to go to a different store. To Merrell company: there are many many people who are jobless. Please hire people who care about your customers and products. You can do better than this. Your products deserve better sales clerk. Thank you."