Transmission Solutions

"Good Knowledgeable People. Best Transmission Shop in Eugene Has A Large Parts Inventory For The Do it Yourself Folks."

"I am conflicted writing this review because initially we were thrilled with our experience but here is the story of our recent transaction…my wife and I were expecting twins in December so we bought a 2018 Ford Expedition. Well 3 months into ownership we started experiencing major transmission issues, about 75k miles on the rig. Being that we were expecting and the due date was rapidly approaching we were freaking out a little bit. We had an appt with the ford dealer but we couldn’t get in until after the due date, that wasn’t going to work obviously. We called Tony and he said to bring it by. He quickly diagnosed the issue to be more than likely a failing valve body which had been a common issue in these models. He said they would order the part and service the vehicle in about a weeks time. We were thrilled! What a relief that was and Tony was doing us a major favor with great customer service! So right after we get the vehicle back, my wife goes into the hospital with preterm labor. Luckily we have the vehicle now and we are told to drive it easy as it needs to relearn shift points and whatnot. The transmission was not shifting smoothly but it was somewhat better so we were giving it time. After a couple weeks, I drove it to OHSU for our daughters appt, I lost 10th gear for the whole trip and it was throwing codes on 5th and 7th while putting the vehicle in a low power state. I called Tony and he says bring it by…I finally am able to bring it by with everything else going on. He drives it while hooked up to a reader to see what codes are being issued. He notices the malfunction still and tells me he needs to call another guy and then we’ll come up with a game plan to fix the issue again. I agree, no problem. I’ve appreciated all the help up to this point. I don’t hear from the shop for a little over a week so I call and talked to a person for Tony to call me back. No call back. I called a few days later and left a voicemail. No response. I called another few days later and talked to Tony. He didn’t really remember our situation which I can somewhat understand so I remind him and he says oh yes, let me look at my notes and call you back. I agree and still have not heard back and it’s been weeks. So at this point, I’m way too busy with newborns to track them down and resolve this issue. The transmission problems have gotten worse again since service, we are out $1460 dollars they charged us and we are unable to drive the vehicle until our next appt at the dealer in 2 more weeks. So overall I’m extremely disappointed with the 2nd half of our experience, communication has been quite poor and I feel the customer service after transaction was completely ignored. I will not take another vehicle back here."

"The manager Tony literally saved our vacation by fixing the clutch on my old pickup after getting towed in from Cottage Grove late one night. From my description of symptoms he diagnosed the issue and resolved it lickety-split and on estimate. Thanks, you went above and beyond, and I'm forever grateful."

"The best! Expensive. Takes forever to get in. VERY friendly people. I trust them"

"My vehicle was having some mysterious issues so I brought it here and after a test drive found out my transmission didn't need service. Turned out to be an engine problem and though they couldn't diagnose it their advice still led me to getting an accurate diagnosis and repair. Their people have good vibes and are so honest that I will definitely be back whenever I do need transmission service. In my experience, honest mechanics like this are rare gems."