Hyacinth Collision Center

"Hyacinth Collision Center fixed my front bumper years ago after a wreck. They were professional, efficient and did a great job, so when I needed more work done I went back!! The owner was so communicative, respectful, and all around kind. Brent bent over backwards to work with me on my timeline. He was patient with me even though I kept pushing my drop off date. I pushed it back last minute and multiples, he was never annoyed or acted like I was being inconvenient. He always responded to my calls or texts immediately. He also worked with me to have a quick and easy pickup. The employee that did the work on my bumper cover did an impeccable job and even fixed my head light and worked on my hood to close better for no extra cost. He just really cared about the work he was doing and me as a customer. They also detailed the inside of my car really well which was such a treat to come into, and a chore for them because my car was not anywhere near clean. I would recommend Hyacinth to anyone and I will be coming back for any other car needs!!"

"My wife and I brought my wife’s vehicle in after it was in an accident in November and since then we have had the best customer service experience from both Jesus and Logan. They were very personable, kind, caring, and were very professional/respectful. Anytime my wife would call to get an update she would tell me they were very happy to help and got her the information she needed and listened to any concerns she had and did their very best to reassure her that she would be taken care of. She would also tell me every time they called about with updates about her vehicle and how they went above and beyond in making sure to communicate with her as quickly as possible if there was a change to the estimated completion date. She told me they would always make sure to apologize for the Inconvenience while also giving her an explanation of what was going on. We will definitely be coming back if any of our vehicles needs it. They have won our business for life. We definitely recommend anyone who needs to have their vehicle fixed after an accident to go straight to Hyacinth and they will for sure take care of you. :)"

"I brought my vehicle in after it was in an accident in November and since then have had the best customer service experience from both Jesus and Logan. They were very personable, kind, caring, and were very professional. Anytime I would call to get an update they were very happy to help and got me the information I needed and listened to any concerns I had and did their very best to reassure me that I would be taken care of. They went above and beyond with making sure to communicate with me as quickly as possible if there was a change to the estimated completion date. They would always make sure to apologize for the Inconvenience while also giving me an explanation of what was going on. I will definitely be coming back if the need arises again. :)"

"Brent, the owner, is so down to earth humble man, and his staff at Hyacinth Collision Center are the best in the whole town. I have been here in the USA for 15 years. i have never seen any body shop who works that good and that fast. Brent is a genuine, loving, and caring man, which is rare to see in the auto collision repair industry. I highly recommend Hyacinth to anyone. You will never forget the experience with them."

"I was suggested HCC by my Progressive Ins. Adj., Brent called me to arrange towing for my vehicle. I went by shop to sign paperwork and then was taken outside for a walk-around of my car, the your guy told me insurance wasn't going to cover most of the damages to my car from the dump truck hitting me. I called the insurance adjuster and left a message saying I didn't want HCC to do the work, the adjuster calls me a few days later stating that HCC tore my car down and weren't fixing it, and I needed to find somewhere to take it. No other car repair would touch it The adjuster calls and says HCC agrees to finish the repairs. 2 weeks later I'm called to pick up my car and half the work isn't done and what is done is horrible. The invoice stated a new wheel and time for repairs but repairs weren't done, Brent calls me after I refused the car, and says that's just what I wanted you to do. IM GOING TO MAKE SURE YOUR CARS FIXED. I called several times over next 4 weeks and received a call saying it was ready and it wasn't, now theres a hole tore in my headliner and scratches, dirty hand prints on my headliner, and my gas is missing. Brent tells me it will be ready in a week it's not, I call and he tells me tomorrow thenThursday, I go to Salem to run errands and see 2 HCC employees driving my car to McDonald's drive thru. I go get my car and Brent tells me he can fix the head liner at cost, really?, They stole my gas and cargo net. Don't here"