Rogers Toyota of Hermiston

"A great 5 Star buying experience at Roger’s Toyota of Hermiston. Al Gutierrez our Sales Consultant provided exceptional Customer Service. He provided open and honest communication throughout the buying experience of our 2024 Toyota Highlander, and was very responsive to emails, text messages, and telephone calls. On the day of delivery Al Gutierrez (Sales Consultant) meticulously completed the Toyota New Vehicle Delivery Checkist to ensure our vehicle had; Quality Inspections completed, Vehicle Inspections completed, Vehicle Features & Benefits explained, New Vehicle Publications available, proper Floor Mat Installation & Care, and he introduced us to Dealer Staff. Great Customer Service and Great Buying Experience!"

"Erica and Iry are the best people to work with. I bought Brand New 2024 Toyota Grand Highlander Hybrid XLE AWD, Storm Cloud color and it’s the best car ever to have. I put down deposit with Erica even before Toyota started manufacturing this vehicle. Erica gave me timely updates on vehicle before and after manufacturing this vehicle till it was shipped.. Iry was also involved later to give me timely updates on this vehicle until it arrived. Iry is a wonderful person. Iry came to pick me up from Hermiston (OR) to Pasco Airport (WA), on her day off and I don’t think so i will ever experience this type of VIP service :). Finance Manager Corey is funny and very pleasant person to work with. He made my paper work very easy and actually a very smart man. His laugh and jokes made my day. Overall experience is wonderful and best of the best. I will recommend more customers to Iry and Erica for sure."

"Best first buying experience I could have imagined! I went on a busy federal holiday, and despite that Jasen was able to be flexible with my schedule and had everything ready to go when I arrived. The test drive and preliminary paperwork with Jaime was fantastic, great conversation and personality. I came in with financials figured out so while that was initially daunting, all the finalizing and signing was a much easier than anticipated. All in all everyone I encountered was helpful, trustworthy, and straightforward. I was extremely satisfied with the price and am obsessed with my pre-owned Toyota. Also, the car pen and dad jokes were top-tier!!"

"Thanks to the Rogers Toyota team for helping us to find our unicorn! Erica Baker (and Iry in her absence) was great in keeping us apprised of where we were in the process every step of the way, making the sales process a breeze! All the staff we dealt with were helpful and respectful, and we would highly recommend your dealership to anyone looking to purchase a vehicle. The only (small) part we didn't like of the process was the push (not aggressive) to purchase additional warranties as we completed the sale. We realize that this is just part of the process -- just not one that is our cup of tea, as we tend to plan ahead ourselves for these sort of eventualities. All in all, an A+ job by everyone at the dealership."

"Outstanding service from initial greeting to checkout. My service advisor, Rachel, was very friendly and professional as well as knowledgeable. The sales process when I bought my new Tundra a few months ago was also outstanding. Al Guterriez was very helpful and straight forward. They even delivered my truck to my home in John Day. I can't say enough good things about this dealership."